Enterprise Technology Analyst

Roles / Responsibilities :

Provide day-to-day support for ServiceNow incidents related to Customer and AMI Technologies.

Work on enhancement requests and project tasks aligned with your skills in Customer and AMI Technologies.

Respond promptly to incidents so they dont impact the S / 4HANA projects progress.

Collaborate with team members to ensure smooth handoff and clear communication.

Help our team maintain greater availability and focus on the S / 4HANA project.

Expected Outcomes :

Timely resolution of assigned incidents and enhancement requests.

Continued progress on ongoing projects within Customer and AMI Technologies.

Reduced workload pressure on the core Customer and AMI Technologies team during the S / 4HANA project timeline

Mandatory Skills :

• Must have five (5) years of experience designing and configuring complex SAP solutions within the last ten years.
• Must have at least three (3) years of SAP ECC 6.0 experience with EHP7 or higher
• Must have at least one year (1) of SAP CRM 7.0 experience with EHP3 or higher
• Must have IS-U CR&B expertise including experience in one or more of the following areas :
• Customer service
• Device management including experience with smart meters and / or the Itron
• Networks UIQ stack
• Rates and pricing
• Billing and invoicing
• Bill print
• Workflows
• Fl-CA
• Must have experience working with master data components and the business partner lifecycle
• Must have at least two (2) years of experience performing hands-on end-to-end functional technical and regression testing of complex solutions including integrations to external systems
• Must have experience using defect tracking applications like ServiceNow or JIRA
• Must have experience in participating in business requirement reviews and blueprintsessions
• Must have experience translating business requirements into detailed specifications
• Must have experience working with technical teams (ABAP developers) to define / refinefunctional specifications for custom developments
• Must have experience creating process flow diagrams based on business requirements
• Must have experience debugging custom code and working independently to support a project team
• Must have experience communicating highly technical information in an understandable manner to project team both verbally and in writing

Desirable Skills :

Key Skills

Business Process,Active Directory,Customer Service,Information Technology,HIPAA,Information Security,Infrastructure,Linux,Project Management,Nist,Risk Assessments,Procedures,hardware,Data Analysis,Technical Support

Employment Type : Full Time

Experience : years

Vacancy : 1