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Technology Support Specialist
Technology Support SpecialistACL Digital • Cleveland, OH, United States
Technology Support Specialist

Technology Support Specialist

ACL Digital • Cleveland, OH, United States
6 days ago
Job type
  • Temporary
Job description

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ACL Digital provided pay range

This range is provided by ACL Digital. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$35.00 / hr - $36.00 / hr

Direct message the job poster from ACL Digital

Position Type : Long term contract role with potential extensions

Location : Cleveland, OH 44113

JOB ID : EY1JP00002915

Pay rate : $36 / hour on W2

TOP SKILLS

  • Audio-Visual (AV) Troubleshooting Microsoft Surface Hub, Crestron, Microsoft Teams Rooms, and general conference room AV systems.
  • IT & Network Support Windows / Mac OS, application troubleshooting, printer support, and network connectivity.

Job Description :

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day?to?day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Note from hiring manager :

Looking for candidates with broad knowledge of AV technology. They dont need to be designers or even subject matter experts but will need to understand conference room AV design concepts. This will help them when they need to troubleshoot conference room issues, i.e. go through process of elimination, understanding how devices are connected etc.

Nice to have

  • ANP - Audiovisual Network Professional Certification
  • Audio Visual Responsibilities of an On-Site Technician :

  • Microsoft Surface Hubs Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
  • Crestron Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
  • Microsoft Teams Rooms Diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTRs user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls.
  • Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors / kiosks).
  • Technical Responsibilities of an On-Site technician :

  • Providing support to all customers within your coverage location(s) : who may be working on-site, at a client engagement or off-site.
  • Troubleshooting and Problem solving : PC, MAC, application, AV, and network connectivity issues, etc.
  • ServiceNow ticket management; prioritizing tickets and awareness of SLAs.
  • Supporting Microsoft Windows and MAC operating systems
  • Working knowledge of Microsoft applications : Outlook, Teams, OneDrive, Office365.
  • Asset management : shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process.
  • Printer support (installation, configuration, relocation, and troubleshooting).
  • Event and Meeting Support (may occur on-site or off-site).
  • Occasional travel may be required to support other EY locations, client engagement sites, or off-site events.
  • Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices).
  • VIP / White Glove support
  • Occasional after-hour support may be required.
  • Interpersonal skills an On-site technician should have :

  • Great team mentality.
  • Self-motivated, organized, detail oriented, ability to multi-task.
  • Desire to learn and build a career as unique as you are.
  • Experience Requirements :

  • 2+ years of on-site technical support experience, or degree in related discipline.
  • Seniority level

    Associate

    Employment type

    Contract

    Job function

    Information Technology

    Industries

    IT Services and IT Consulting

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    Technology Support Specialist • Cleveland, OH, United States

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