Program Manager - Product PMO

Program Manager

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze?, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

Responsible for delivery of very large, complex programs including groups of inter-related projects targeted to meet one or more key company strategic business goal(s). Accountable for establishing project / program management framework, tracking progress, managing risk, and controlling change in order to ensure delivery that meets time, cost and quality objectives. This role requires cross-functional alignment, proactive delivery leadership, and clear communication across business and technology teams to drive successful outcomes.

Essential Functions

• Understands portfolio priorities and drives successful business outcomes within the program and aligned projects per aligned priorities.
• Manage all aspects of multiple interrelated projects within the program to ensure the overall program is aligned to and directly supports the achievement of strategic business objectives.
• Align project / program plans and interdependencies to ensure Program Roadmap success and resources capacity.
• Performs program level governance review of all associated project(s) to ensure they are tracking to be on time, within budget, and defect free to ensure customer value commitment.
• Proactively monitor projects on an ongoing basis, evaluating progress, and working with project teams to mitigate risk and drive effective issue resolution across program.
• Coach / Mentor other PMO team members on policies and procedures and best practices.
• Supports all internal and externally driven audits of projects within program.
• Engages cross project interdependency scheduling to ensure project interdependencies are documented and tracked including defining critical program level milestones within each project for visibility.
• Provides effective leadership and coaching to all stakeholders ensuring effective delivery of project / program outcomes in terms of cost, schedule, budget and quality.
• Creates and maintains program plans for all active aligned projects and status reporting regarding program-level milestones, success criteria, deliverables, dependencies, risks and issues, effectively communicating including executive leadership.
• Develop and maintain stakeholder engagement plans to ensure alignment and commitment across interdependent teams.
• Maintain formal governance documentation (e.g., program charters, risk registers, dependency logs) in accordance with company standards and Product Development Life Cycle (PDLC) and Software Development Life Cycle (SDLC) processes.
• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

Preferred Qualifications

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and / or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and / or external customers. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The base pay scale for this position in Phoenix, AZ / Chicago, IL in USD per year is $129,000 - $161,000. New York, NY / San Francisco, CA in USD per year is $154,000 - $193,000. Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.