Customer Service Representative

Job Description

Job Description

Adan Financial Services Corp, a trusted name in the financial sector, is seeking a highly motivated and dedicated Customer Service Representative to join our team in Pembroke Pines, Florida. Our company is committed to providing exceptional service to our clients and ensuring their financial success through personalized and attentive customer care. As an on-site team member, you will be at the forefront of resolving client inquiries, offering tailored solutions, and contributing significantly to maintaining our company's excellent reputation in the industry.

We pride ourselves on creating a welcoming and inclusive workplace environment where each team member is valued and empowered to grow professionally. If you are passionate about delivering top-notch customer experiences and thrive in a dynamic setting, we invite you to become an integral part of our team at Adan Financial Services Corp. This position offers a unique opportunity to develop your skills within a supportive and engaging context. Apply now to embark on a rewarding career journey with us!

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Responsibilities

Respond promptly and professionally to incoming customer inquiries to ensure a positive client experience.

Provide accurate information about Adan Financial Services Corp's products and services, making sure customers fully understand what's being offered.

Resolve customer issues efficiently with a focus on excellence and client satisfaction, maintaining a positive impression of our services.

Document and record details of customer interactions, inquiries, and complaints to enhance service effectiveness.

Collaborate with team members to ensure consistent customer care and high-quality service.

Engage in ongoing training and team meetings to stay updated on product offerings and service enhancements.

Requirements

Must have be licensed for P&C, 4-40 or 2-20 .

Experience : Previous experience in customer service or a similar role is preferred.

Communication Skills : Excellent verbal and written communication skills are essential.

Problem-Solving : Strong ability to resolve issues efficiently while maintaining customer satisfaction.

Interpersonal Skills : Ability to handle challenging customer interactions with patience and positivity.

Availability : Must be available to work flexible hours, including weekends and evenings.

Computer Skills : Proficiency in using customer service software and Microsoft Office Suite.

Team Collaboration : Ability to work effectively as part of a team to achieve company goals.

Detail-Oriented : Strong attention to detail and accuracy in customer data entry and communication.