Lansweeper Support Specialist

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Our client is currently seeking a qualified Lansweeper Support Specialist to join their team remotely and provide end-user support. This role is responsible for ensuring the reliable performance, maintenance, and continuous optimization of the Lansweeper platform, allowing design and deployment teams to focus on strategic design initiatives.

Duties and Responsibilities :

Execute and manage software updates (cloud and hubs / sensors instances)

Monitor system health and performance

Develop and maintain critical dashboards

Coordinate with internal stakeholders and external vendors

Support automation, integration, and data quality initiatives to enhance system efficiency and accuracy, while improving visibility into obsolete assets, system vulnerabilities, and lifecycle status

Collaborate closely with the design and implementation teams to identify and deliver new capabilities that expand the functionality and adoption of Lansweeper, driving greater maturity and effectiveness in OT asset management practices across company sites

Manage Lansweeper configuration, updates, and reporting

Ensure accurate asset discovery and system health

Providing reporting and training as needed

Establish key reporting and continuous improvement metrics

Establish a CoP (Community of practice) for all key stakeholders

Develop and maintain scripts (PowerShell, Python) for automation and system integrations in general

Consolidate installation details for every site (Sensors, Hubs, passwords, documents, settings etc.)

Act as liaison between deployment team, business users, and vendors for support and feature requests

Establish critical partnerships with design teams and vendors to ensure all support issues are properly channeled and addressed

Coordinate firewall / network requests and ensure Lansweeper aligns with OT cybersecurity standards when issues related to live installations arise

Identify gaps, collect feedback, and propose enhancements to improve system usability

Skills and Qualifications :

Bachelor's degree in engineering, computer science, or related field

Minimum 4+ years of OT experience with strong automation skills

Hands-on experience with Lansweeper (or similar asset management tools)

Knowledge of cloud-based IT enterprise environments (REST APIs, AWS, GCP or Azure)

Familiarity with OT cybersecurity principles and compliance frameworks

Team player with the ability to support and work remotely

Successfully work with teams and work on their own

Lansweeper administration and reporting knowledge

Knowledge of networking fundamentals (TCP / IP, VLANs, firewalls)

Knowledge of scripting (PowerShell, Python) for automation and integrations

Understanding of IT / OT integration and secure architectures

Strong communication and coordination skills

Wage Range :

The rate for this position is between $33.75 - $49.50 per hour. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA / HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing () , a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .

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CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.