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Customer Service Agent (TPA-ATO) - Part-Time

Customer Service Agent (TPA-ATO) - Part-Time

Cayman AirwaysTampa, FL, US
12 days ago
Job type
  • Part-time
Job description

Customer Service Agent (Tampa-Airport Ticket Office)

The Customer Service Agent (Tampa-Airport Ticket Office) reports to the Station Manager-Tampa and will be responsible for attending passenger check-ins, boarding and meeting of flights and associated processes, operating in a fast-paced environment.

Summary of Key Responsibilities :

  • Provide excellent customer service to our customers and internal team members
  • Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
  • Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers and making announcements
  • Occasionally responsible for escorting and assisting unaccompanied minors and passengers with disabilities throughout the airport on departure and arrival
  • Timely advise vendors of flight schedule changes and irregularities
  • Provide customer service to contract carriers
  • Finalize documents connected with assignments and procedures
  • Maintain flight files in accordance with company and government regulations
  • Adhere to prescribed safety and security procedures
  • Must be well groomed in appearance and adhere to uniform appearance standards

Qualifications, Skills & Experience :

  • Minimum of a high school diploma or equivalent with passes in Math, Geography, and English
  • Ability to undergo three (3) weeks of intense job training if deemed necessary
  • Proficient with Microsoft Office Programs, specifically Excel and Word
  • Ability to work independently and under pressure at times while maintaining accuracy
  • Excellent oral and written communication skills
  • Extensive customer service experience
  • Postholder must be able to lift suitcases and types of baggage up to 70 lbs.
  • Previous airline / travel agency experience with a thorough understanding of basic fares, ticketing and airline computer systems (Sabre) as well as World Geography
  • Promote strong Customer Care Culture

    • Desirable :

  • Ability to speak a foreign language (preferably Spanish)
  • Working knowledge of IATA Procedures
  • Flexibility and willingness to work on weekends, evenings, and public holidays on a roster basis as well as irregular hours on short notice

    • Cayman Airways offers an excellent compensation package.

    Non-U.S. citizens are not eligible for hire. The deadline for receipt of applications is 31st October 2025.

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    Customer Service Agent • Tampa, FL, US