Sr. Strategic Solutions Manager

Senior Strategic Solutions Manager

The Senior Strategic Solutions Manager, will serve as the primary contact and key strategic partner. You will drive growth and profitability through deep client relationships, support group-level governance, monitor relationship health, and expand existing business. By building and delivering client-specific value propositions, they will focus on enabling growth, resolve issues, reduce costs, and improve performance. This position will bring a consistent record in high-value account management within a matrix environment, leading to business growth, strategic project management and unsurpassed customer satisfaction.

Key Responsibilities :

• Lead all aspects of customer partnerships, including targets, results, and business continuity.
• Leverage insights into customer needs, capabilities, and financial considerations to develop strategic offerings.
• Manage a comprehensive governance program for client portfolios across multiple service lines, including Unity Lab Services operations and asset management support.
• Report on and facilitate actions based on key performance indicators measuring relationship health and operational performance.
• Proactively resolve issues by cascading communications and engaging with internal and client executives.
• Deliver maximum value through improvement initiatives and ensure contract compliance.
• Promote harmonization across sites and continuous improvement using a PPI approach.
• Accurately forecast, communicate, and report on program status during business reviews.
• Build influential relationships with a broad network to lead effectively through influence.
• Demonstrate strong interpersonal skills and ability to work with internal and external customers.
• Self-motivated with strong organizational skills.
• Ability to run Profit and Loss (P&L), as well as financial forecasts.
• Leadership and supervisory skills to lead, coach, influence, and motivate a large group of employees, along with excellent interpersonal skills to relate well to employees, various levels of the customer business, and peers.
• Experience working with complex initiatives in a matrix environment with broad, high-value impact.
• Strong negotiation and communication skills.
• Self-motivated, committed, and strong customer advocacy.
• Create presentations that translate complex data into compelling narratives that drive
• Effective change management and ability to adjust as needed

Minimum Requirements / Qualifications :

Work Environment :

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.