Patient Access Team Lead

Patient Access Team Lead

Hourly Wage Estimate : $20.25 - $30.38 / hour

Schedule : Monday - Friday; 6am to 2 : 30pm. Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Access Team Lead today with HCA HealthONE Presbyterian St. Luke's.

Come join our team as a Patient Access Team Lead. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

As a Patient Access Team Lead, you will be responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manager. You will also provide assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, and QA process.

What You Will Do In This Role

• Staff and order supplies according to budget guidelines and department needs
• Assists Manager and / or Supervisor in creating staff schedules and ensures adequate coverage
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient's experience expectations.
• Promotes and demonstrates excellent customer service
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
• Oversee the daily activities of the registration area to ensure department standards are met
• Assists Supervisor and / or Manager in educating registration staff of any changes pertinent to their roles
• When appropriate, relieve staff members during employee sick / vacation time
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach
• Excel in all functions performed by patient representatives in all registration areas
• Collect / request deposits and copays
• Assume on-call responsibilities to insure adequate staffing and problem-solving
• Register all patient types
• Assists in resolving patient concerns

What Qualifications You Will Need

High school diploma or GED preferred. At least one year of related experience required.

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Access Team Lead opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.