Front Office Administrator - Patient Intake and Scheduling PRN

Description

Job Title : Front Office Administrator / Patient Intake and Scheduling PRN

Location : Charlotte Southpark Area

Job Type : PRN

Salary Range : $22.00

About Us :

We are seeking a highly organized and patient-focused Front Office Administrator to oversee

patient intake, scheduling, and front-desk operations. This role is critical in ensuring a smooth

and efficient patient experience while supporting our medical team.

Position Summary :

The Front Office Administrator serves as the first point of contact for patients, ensuring seamless

check-in and check-out processes, managing patient intake, and coordinating scheduling. This

individual must be detail-oriented, possess excellent communication skills, and be comfortable

working in a fast-paced healthcare environment.

Key Responsibilities :

Greet and check in patients in a professional and friendly manner.

Collect and verify patient demographic and insurance information.

Manage patient intake forms and ensure accurate data entry into the EHR system

eClinicalWorks - eCW).

Schedule and confirm patient appointments, optimizing provider availability.

Handle phone inquiries, triage calls appropriately, and assist with patient requests.

Ensure insurance verification and prior authorization processes are completed before

patient visits.

Maintain accurate and up-to-date patient records while ensuring HIPAA compliance.

Process patient payments and copays, and maintain financial records.

Coordinate referrals from primary care physicians and specialists, ensuring seamless

patient transitions.

Assist with patient education regarding clinic policies, procedures, and treatment

expectations.

Work collaboratively with clinical and administrative staff to ensure a high-quality

patient experience.

Qualifications :

High school diploma or equivalent required; associate's or bachelor's degree preferred.

Minimum of 2 years of experience in a medical front office, patient intake, or scheduling

role.

Proficiency in EHR systems (experience with eClinicalWorks is a plus).

Strong customer service and interpersonal skills.

Ability to multitask and manage a high volume of patient interactions.

Knowledge of insurance verification, prior authorizations, and medical terminology.

Excellent organizational and problem-solving abilities.

Strong attention to detail and data accuracy.

Ability to maintain patient confidentiality and comply with HIPAA regulations.

Benefits :

Competitive salary based on experience.

Health, dental, and vision insurance.

Paid time off and holidays.

Retirement plan options.

Professional development and training opportunities.

If you are a compassionate and detail-oriented professional looking to join a dynamic team

committed to patient care, we invite you to apply today!

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status.  This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.