Guest Services Supervisor-Paso Robles Inn and Piccolo

Guest Services Supervisor-Paso Robles Inn And Piccolo

Responsibilities of the Ideal Candidate :

• Work with Guest Services Manager to train and monitor front office staff.
• Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.
• Uphold friendly, courteous telephone service and interactions with guests and fellow employees.
• Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests.
• Preserve the security and privacy of guest rooms and administrative keys.
• Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
• Assists the Guest Service Manager by handling special requests, group blocking and unusual circumstances.
• Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients.
• Maximize revenues through sales strategy and outstanding customer service.
• Develop a comprehensive knowledge of rates, feature, amenities, and area attractions for the property and competitors in order to assist any client and maintain a competitive understanding.
• Maintain the confidentiality of any and all company information, including but not limited to : performance statistics, agreements with clients, prospective business, and financial information.
• Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures.
• Following safety procedures as your role is defined.
• Other duties as assigned by management

Pay starts at : $22.00 - $26.00 DOE

Experience and Education :

Physical Requirements :

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact : humanresourcesteam@martinresorts.com.

Martin Resorts is an Equal Opportunity Employer M / F / Disability / Veteran and Drug Free