Customer Service Specialist Billing

Roles & Responsibilities :

Primary duties include but are not limited to :

• Ensure billing accuracy using the McLeod system by auditing contract rates pricing customer billing requirements third-party carrier invoices and accessorial charges (e.g. hazmat fuel surcharges).
• Clear billing queues daily and meet individual productivity and accuracy goals.
• Work proactively with internal teams to resolve discrepancies and ensure all billable activities are invoiced.
• Respond to internal and external customer inquiries in a professional timely and accurate manner.
• Collaborate with terminals operations and customers to resolve billing disputes documentation issues or rate discrepancies.
• Research and resolve billing issues failed transactions and rebills for assigned accounts.
• Identify outstanding accounts for receivable issues in partnership with the Collections department.
• Maintain knowledge of specific customer billing requirements and update system records accordingly.
• Perform other related duties as assigned.

Position Requirements :

Excellent communication and interpersonal skills.

Required Experience :

IC

Key Skills

Medical Collection,Accounts Receivable,Athenahealth,ICD-10,Medical Coding,10 Key Calculator,Detailing,ICD-9,Medical Billing,Microsoft Excel,CPT Coding,Medicare

Employment Type : Full-Time

Experience : years

Vacancy : 1