AVP, General Liability Claims-Hybrid

About Us

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Overview

Selective Insurance is looking for an AVP to lead a group of standards lines general liability claims professionals handling both litigated and non-litigated claims. This position will be located in one of our regional offices or remote.

All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements, in accordance with Company claim policies, practices, and procedures, and within delegated authority.

Responsibilities

• Responsible for the management of a claims unit primarily handling litigated and non-litigated standard lines general liability claims; driving optimum claims outcomes, supporting operational goals and business objectives while delivering superior customer service to our policyholders and agents, all in support of our commitments to our stakeholders.
• Strategically position the unit to perform at best-in-class level, achieving best possible claims outcomes, in the shortest possible time, while executing outstanding experience for internal and external customers.
• Plan, control and coordinate claims activity and workflow within claims unit / department to maintain high professional customer service and technical standards, and to ensure work is produced in a timely fashion and that all deadlines are met.
• Set and communicate goals and expectations.
• Ensures quality, service, and cycle time standards that achieve excellent claim outcomes.
• Establish accurate and timely reporting capabilities.
• Identify key metrics and surface insights that accelerate data-driven decisions.
• Effectively monitor and manage expenses associated with claims resolution by ensuring appropriate usage of vendors and holding team accountable to productivity and timely disposition standards.
• Assess current state of unit and identify opportunities for performance improvement.
• Partner proactively with Underwriting, Actuarial, and Operations on strategic matters related to claims.
• Challenge thinking and the status quo while maintaining an upstanding culture.
• Meet regularly with underwriting, actuarial, legal, and field offices to discuss general liability trends and observations.
• Coach, mentor, and support continual professional development of staff. Recommends appropriate skill development to ensure optimum contribution of team to achieve company results. Cultivate a succession pipeline.
• Ensure the timely settlement of claims and maintain acceptable closing ratios for the department.
• Prepare operating budget for unit / department and monitor and control expenses.
• Recommends claim procedural changes and plans, organizes and implements these changes in accordance with company guidelines. Keeps current on all changes affecting work production.
• Maintain override capability, authorize settlements up to designated authority limits, and submit recommendations to designated officials for those claims in excess of authority level.
• Oversee combined loss ratio and productivity numbers and ensure they are in compliance with company standards.
• Provide performance management activities for personnel measured against business objectives and claims activity.
• Plan and conduct claims reviews and settlement conferences.
• Mediate complaints and disputes regarding claim resolution.
• Travel represents approximately 25% of employee's time. A valid driver's license is required.

Qualifications

Knowledge and Requirements

Education and Experience

Total Rewards

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Pay Range

USD $153,000.00 - USD $210,000.00 / Yr.

Additional Information

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.