OnsiteLocal Desktop Support Engineer

Job ID : OR-ISS5 ()

Onsite / Local Desktop Support Engineer with Networking Windows Active Directory hardware troubleshooting and phone / remote support experience

Location : Salem OR (OR OYA)

Duration : 6 Months

Candidate Must Be Local

Skills :

Networking TCP / IP Novice (1-3 Years) Yes

Networking UDP Novice (1-3 Years) Yes

Operating Systems Windows 9x / 2000 / XP / NT / Vista / 7 Novice (1-3 Years) Yes

Others Communication skills both verbal and written Proficient (4-6 Years) Yes

Others Learning ability Proficient (4-6 Years) Yes

Others Teamwork Proficient (4-6 Years) Yes

Security Active Directory Novice (1-3 Years) Yes

Tools MicrosoftOffice Novice (1-3 Years) Yes

Description :

Provides technical support by telephone remote technology and on-site to computer users statewide. Requests are generally logged into the computerized tracking system before escalation. Records solutions in the solutions database or other forms of documentation. Communicates to the affected parties the status of requests.

Investigate and diagnose computer-related problems reported by division staff across the state. Assist users with unusual and more complex issues that may be referred from lower-level IS staff. Troubleshoot and resolve hardware issues. Resolving issues may involve physically repairing hardware or remotely controlling computers and contacting software or hardware vendors.

Analyzes system performance error codes and diagnostic messages and resolves problems or conflicts. Installations generally have established procedures. Testing and troubleshooting are at an intermediate level. Deals with version compatibility issues modify configurations tests troubleshoots and performs significant hardware upgrades. Physically replaces cards and other hardware. Examples include bios or ROM upgrades or flashing. Writes installation documentation and maintains knowledge library.

Performance analysis is conducted regularly on PCs to determine system performance levels. If performance deterio

• s measures are instituted to return system performance to acceptable levels. Measures may include running Defrag or Scan disk against the hard drives or providing instructions to the user.

Hardware / software vendors are contacted not only in the arena for new products but also as a prime source of information on better utilization of current hardware and software. The information gained from vendor contacts is investigated evaluated and tested upon request. This technical information is then made available to all team members for decision-making. This technical information is also used to establish system defaults locally and make recommendations for department-wide utilization.

Installations often do not have established procedures and could be the initial installation. Testing and troubleshooting are at an intermediate level. Deals with version compatibility issues modify configurations tests and troubleshoots and performs major hardware upgrades. Modifications to software may impact other software. Examples include bios or ROM upgrades or flashing. Writes installation documentation and maintains a knowledge library.

Two years of experience supporting desktops in an enterprise environment required.

innoSoul Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically business solutions for Application Development System integration network or software installation support Custom Web Development Hosting solutions. Our value-added solutions leverage technology to enhance business performance increase productivity and secure data.

Key Skills

Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1