Medical Assistant III; On-Call, Medical Office Support, Maui Memorial Outpatient Clinic

Job Summary :

Supports practitioner and clinical team to accomplish proactive patient management as delegated by and under indirect supervision of clinic nursing supervisor, and with direction from charge nurse, staff nurse, or practitioner. Performs variety of technical, clerical, receptionist and patient care duties to assist practitioners and other members of health care team in providing high quality patient care through health care system. Prepares sterile and un-sterile fields and assists practitioner with minor procedures and occasional office-based surgical procedures.

Essential Responsibilities :

• Interacts with patients, families, customers, and other members of health care team in courteous and professional manner. Recognizes needs and concerns of members and employees while maintaining positive working relationships.
• Obtains, identifies and records vital signs, prevention data, medications, chief complaints and other pertinent information. Demonstrates and applies critical thinking. Observes, records and reports pertinent patient symptoms, reactions, condition changes and information. Immediately identifies and reportsto practitioner all adverse observations, reactions, conditions or emergency situations. Uses data systems to identify and pend orders for prevention and screening services. Provides for physical and emotional comfort, and safety of patient. Accepts orders from practitioner for treatments and procedures conducted in unit within scope of work and competencies. Transcribes patient specific data into electronic system using practitioner generated ICD-9 and CPT codes for purposes of billing, coding, and clinical data reporting and analysis.
• Anticipates providers needs during patient procedures. Adjusts to changes in procedures, assignments, or workload as directed by provider.
• Serves as member of health care team. Performs efficiently and remains calm in emergency patient care / clinic situations. Follows established procedures and Informs appropriate persons. Prioritizes care based on acuity of patient.
• Prepares room and instruments for use during exam or procedure. Assists practitioner with wide variety of patient care procedures and tests. Collects, labels and processes specimens as required by practitioner and in accordance with policies and procedures.
• Reviews written instructions / educational materials with patient and family regarding preparation and / or follow-up for diagnostic tests, medical procedures, surgeries, and treatments as ordered by practitioner, nurse or nursing supervisor.
• Coordinates efforts with nursing supervisor, staff and other departments to maintain standards of patient care.
• Applies and removes dressings and pads as ordered by practitioner; applies as ordered by practitioner and under direct supervision practitioner, and after completion of training and competency requirements.
• Applies and instructs patients in the use of pre-manufactured splints, braces and other orthotic devices using preprinted instructions.
• Assists practitioner by setting up sterile and unsterile fields and assisting with routine, minor surgical procedures as delegated by nursing supervisor and / or practitioner, in accordance with established guidelines, policies and procedures, and upon completion of clinical competency requirements.
• Respects patients rights to privacy, dignity and safety. Provides emotional support to patients as appropriate.
• Documents patient care interactions and activities following clinic standards, including all findings, instructions and patient responses.
• Maintains an understanding of insurances, and requirements for authorizations need for procedures and orders. Works hand and hand with clerical team to obain any authorizations required for orders. Works with outside depts and entities to schedule patients for procedures ordered by providers.
• Ensures equipment is available and in clean, safe and operable condition. Follows appropriate procedures for reporting malfunctions, repairs or replacements within limits of authority. Identifies and reports equipment needing required maintenance or inspection.
• Maintains and promotes clean, safe and well-equipped environment for patients, family members and staff. Follows departmental and organizational directives to isolate and process contaminated instruments and supplies. Cleans rooms, furniture, instruments and equipment according to established polices and procedures.
• Reviews, compiles, documents and prepares paper or on-line clinical records for clinical encounters. Retrieves other clinical documentation and records as requested. Retrieves and / or delivers mail for practitioners and healthcare team members. Informs practitioner of diagnostic results to assure expeditious follow up. Notifies practitioner of patient cancellations, postponements, and failures to show.
• Encourages open channel of communication with co-workers and supervisor. Relays pertinent information to staff members in own department or other departments. Assures information is accurate and complete.
• Assists patients and / or family members with non-clinical complaints or inquiries, such as customer service, appointment scheduling, etc. Refers clinical related problems or issues requiring higher level intervention to clinic nursing supervisor or designated patient concerns resource personnel.
• Receives telephone calls. Either takes message or Transfers calls from patients for clinical concerns to practitioner. Provides information to callers on service related questions. Arranges patient appointments based on guidelines specific to severity level and type of procedure. Answers and makes telephone calls regarding prescription refills. Relays normal diagnostic results according to patient specific instructions as ordered by practitioners. Relays messages between caller and practitioner or other member of health care team. Processes referrals as directed.
• Works in harmony with other depts of the hospital on practitioners schedules as they intersect with other departments and services... Adjusts practitioner schedules to accommodate same day appointments, patient surgeries / procedures, and / or patients schedule.
• Maintains familiarity with various schedules, clinic procedures, surgeries, coding techniques and preferences unique to individual practitioners.
• Assists by gathering documents for practitioner notes and orders, and alerting about problems. Transcribes patient specific data into electronic system using practitioner generated ICD-9 and CPT codes for purposes of billing, coding and clinical data reporting and analysis.
• Directs patient to business office for financial concerns.
• Assures office, exam rooms and stora

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