Desktop Support Specialist- Athletics

Current Employees :

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The University of Miami IT Department has an opportunity for a full-time Desktop Support Specialist -Athletics to work in Coral Gables, Florida.

The Desktop Support Specialist provides triage, diagnostic, and troubleshooting technical support services related to business applications and operating systems, to ensure department-wide systems and peripherals are functioning properly. This employee collaborates with central campus IT services, facilities, and Athletic departments to identify requirements and resolutions to incidences.

Core Responsibilities :

• Creates and manages escalated trouble tickets to maintain data integrity.
• Uses various applications to research and resolve incidences.
• Coordinates with team members on projects and issues.
• Creates and manages documentation and procedures.
• Communicates project status to management.
• Provides front-end support and maintenance of the applications and modules used within the organization.
• Conducts one-on-one training of end users for specialty applications.
• Assists internal and external customers, end users, and patients in accessing the most appropriate application functions for their needs.
• Informs users of base requirements to meet troubleshooting needs.
• Supports the design and system configuration for dedicated specialty portals and email accounts.
• Routes prescriptions, patient advice requests, and duplicate patient account issues to the appropriate department pool or party.
• Ensures physicians are grouped in the correct department pools.
• Provides guidance and backup to technical support specialists and other relevant staff.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions :

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS :

Any appropriate combination of relevant education, experience and / or certifications may be considered.

The University of Miami is an Equal Opportunity Employer - Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status : Full time

Employee Type : Staff

Pay Grade : A5