Strategic Implementation Manager

Join the team redefining how the world experiences design.

Hey gday mabuhay kia ora 你好 hallo vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.

Where and how you can work

Our flagship office is in Sydney Australia but weve made our way from down under to a hub in San Francisco which is now home to our US operations. We offer flexibility in how and where you work. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

About the Team

The Implementation team at Canva plays a pivotal role in enabling customers to unlock the full value of Canva Enterprise. We help organizations streamline workflows maintain brand consistency accelerate campaign launches and foster design independenceall while ensuring security and scalability.

As part of this dynamic global team youll drive user engagement and adoption with a goal of having at least 80% of users actively creating designs in Canva. Together we make implementation a key differentiator that deepens customer success.

About the Role

This is an exciting opportunity to join Canvas Global Implementation team as a foundational member. Youll partner with enterprise and strategic customers for 34 months to lead smooth value-driven implementationsfrom product configuration and tailored training to driving user adoption and engagement.

As a product expert and trusted advisor youll ensure customers are empowered confident and fully equipped to design and grow with Canvadirectly contributing to our shared success and mission.

What youll do

• Become a Canva product expert Be the go-to resource for customers within 30 days. Lead complex enterprise onboardings ensuring customers realize the full value of Canvas platform.
• Partner 1 : 1 with clients Develop tailored rollout frameworks that align Canvas best practices with each customers business structure and goals. Ensuring a smooth and successful Canva launch for an evolving set of customers.
• Drive customer timelines and adoption Understand customer business needs align them with Canvas best practices and ensure strong product engagement.
• Co-build implementation processes Collaborate to refine processes and best practices ensuring team success.
• Understand customer use cases Work closely with teams like Customer Education and Product to improve our Help Center and product experience.

What were looking for

Were looking for someone who thrives in a fast-paced dynamic environment and is passionate about empowering customers to succeed with Canva. Youre a problem solver who loves to dig into product details communicate effectively with diverse stakeholders and find creative solutions to challenges. Youre motivated by the opportunity to help our clients unlock the full value of Canva and you excel in managing multiple projects simultaneously while delivering exceptional customer experiences. Youre independent organized and know how to prioritize effectively to overcome obstacles and keep things moving forward.

Whats in it for you

Achieving our crazy big goals motivates us to work hard - and we do - but youll also experience lots of moments of magic connectivity and fun woven throughout life at Canva. We also offer a range of benefits designed to set you up for success both in and outside of work.

Heres a taste of whats on offer :

Other stuff to know

We make hiring decisions based on your experience skills merit and business needs in compliance with applicable local laws.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!

When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually.

Check out for more info.

At Canva we value fairness and we strive to provide competitive market-informed compensation whilst ensuring internal equity within the team in each region. We make hiring decisions based on your skills experience and our overall assessment of what we observed and learnt in the hiring process. The target salary range for this position is $161000 to $206000. When calculating offers we make salary decisions based on market data and candidates skills and experience.

Remote Work : No

Employment Type : Full-time

Key Skills

Business Development,Project Timelines,Business Process,Customer Service,Client Expectations,Account Management,Salesforce,Client Relationships,Project Management,ERP,Java,Client Service,Consultants,Management System,Procedures

Experience : years

Vacancy : 1