Front Office Manager - Sonesta ES San Diego Rancho Bernardo

Position Summary

We are seeking a detail-driven, analytical, and highly organized Front Office Manager with strong accounting skills to support both onsite Front Office operations and multi-property accounting functions. This role is ideal for a hospitality professional who excels in numbers, systems, accuracy, and process management-someone who is as comfortable entering invoices and reconciling transactions as they are supporting a front desk team. The Front Office Manager oversees all Front Office operations while also supporting centralized accounting functions across multiple properties, including invoice entry, reconciliation, financial accuracy, and process compliance. The ideal candidate is a strong systems thinker who thrives in a structured environment and brings exceptional attention to detail, organizational skill, and analytical discipline.

Key Responsibilities

Front Office & Operational Oversight

Manage daily Front Office operations, ensuring accuracy in check-in / check-out procedures, billing, cash handling, and folio management.

Maintain strict adherence to internal controls, brand standards, and audit-ready processes.

Monitor room inventory, rate integrity, and credit-card authorization processes.

Ensure all daily, weekly, and monthly operational reports are accurate and submitted on time.

Multi-Property Accounting Support

Enter vendor invoices for multiple hotels with high accuracy and attention to coding details.

Organize, track, and reconcile invoices, receipts, credit card charges, and vendor statements.

Coordinate with property GMs and the accounting department to resolve variances or missing documentation.

Assist with weekly and monthly financial reconciliations, including :

Daily revenue and posting audits

AP tracking and invoice workflow

Chargeback monitoring and payment discrepancies

Maintain a consistent filing and documentation system to support audit requirements across properties.

Financial Analysis & Reporting

Monitor Front Office Key performance indicators and provide analytical insights on trends, variances, labor needs, and performance gaps.

Manage front office budgets, staffing levels, and expense lines.

Support the accounting team with data accuracy, reporting, and month-end preparation.

Team Leadership & Training

Lead, develop, and mentor the Front Desk, Guest Services, and Night Audit team.

Conduct training on financial accuracy, posting integrity, and SOP compliance.

Perform coaching, performance reviews, and scheduling aligned with business forecasts.

Create a structured and accountable work environment where accuracy and consistency are prioritized.

Guest Service & Service Recovery

Support the team in delivering friendly, efficient, solutions-based guest interactions.

Manage escalations professionally with a calm, fact-based approach.

Maintain strong relationships with VIP and returning guests while upholding operational precision.

Cross-Department Collaboration

Partner closely with Housekeeping, Accounting, Maintenance, and Sales to ensure seamless operations.

Communicate regularly with the General Manager on financial and operational updates, opportunities, or concerns.

Compliance, Systems & Safety

Ensure compliance with company policies, brand standards, internal controls, and state / federal requirements.

Maintain a clean, organized, and safe front office and administrative working environment.

Qualifications

Bachelor's degree in Hospitality, Accounting, Business Administration, or related field preferred.

Minimum 3 years of front office experience with heavy exposure to accounting, night audit, or revenue processes .

Strong technical competency with PMS systems (Opera, OnQ, FOSSE, etc.) and Microsoft Excel (pivot tables, lookups, reporting).

Proven ability to manage invoice entry, accounts payable workflow, and financial reconciliation across multiple properties.

Exceptional organizational skills with proven ability to manage multiple priorities and deadlines.

Strong written and verbal communication with a professional, composed demeanor.

Ability to work flexible hours including weekends and holidays when needed.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.