Branch Banking Procedures Consultant

About this role :

Wells Fargo is seeking a senior Branch Banking Procedures Consultant supporting Consumer, Small and Business Banking (CSBB). Reporting to the Head of Automated Banker Support and Procedures, this role will champion the modernization of our branch procedure documentation by integrating AI-driven capabilities and reimagining how we deliver clear, scalable, and compliant guidance to our front-line teams.

The ideal candidate is a seasoned technical writer with a passion for simplifying complex content and a strong understanding of AI and prompt engineering. This individual will play a pivotal role in embedding generative AI into team workflows to enhance speed, consistency, and scalability across the branch network.

Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces "to grow your career" in the U.S. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will :

• Craft development and execution of a comprehensive strategy to transform branch procedure documentation, leveraging AI and automation to streamline content creation, enhance scalability, and improve efficiency
• Serve as a subject matter expert in technical writing, ensuring procedures are clear, concise, and aligned with regulatory and operational standards
• Design and implement prompt engineering strategies to integrate generative AI into the team's content development lifecycle
• Collaborate with cross-functional partners including Operations, Risk, Compliance, Legal, and Technology to ensure procedures meet business and regulatory requirements
• Develop and maintain a scalable framework for AI-assisted procedure generation, version control, and governance, in accordance with risk strategies
• Champion innovation and change management across the team, fostering a culture of continuous improvement and digital enablement.
• Provide mentorship and training to team members on AI tools, writing best practices, and content strategy
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures

Required Qualifications :

Desired Qualifications :

Job Expectations :

This position is not eligible for Visa sponsorship.

Posting Locations :

Required locations listed above.

Salary range is determined by location of the job. May be considered for a discretionary bonus.

Please note : Job posting may come down early due to volume of applicants.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

84,000.00 - $179,200.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

Posting End Date : 14 Jul 2025

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.