Operations Account Representative

Operations Account Representative

AmeriHome Mortgage is looking for an Operations Account Representative (OAR) to join our Correspondent Lending team. The Operations Account Representative is responsible for the operational management of client relationships, providing quality service by maintaining client accounts (pipeline management); including managing aged loans, leading regular client calls, and following up on escalations as needed.

Manage a pipeline of up to 30 clients

Communicate with clients on a regular basis, maintaining specific communication SLA's

Review documentation, clearing or creating conditions as needed

Conduct all withdraw / cancellation requests

Run daily reporting, managing aged loans, etc.

Move a seller's pipeline forward towards funding

5+ years mortgage experience (preferably in origination or correspondent lending

High School Diploma or GED equivalent

Through ability to recognize and review basic mortgage documentation

Excellent communication skills

Client service focus

Loan quality and risk management

Production and performance

Ability to work independently and as a team player

Clear and effective communication skills

Basic proficiency in Microsoft Office products (Excel, Word, etc)

Compensation : Hourly range for new hires is generally $30.36 - $37.50 for Westlake Village, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus / incentives earned.

We offer all the important things you'd want like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, national origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and / or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.