Bilingual Customer Support Agent

A company is looking for an English & Japanese Customer Support Agent - Gaming.

Key Responsibilities

Investigate and resolve player inquiries through ticketing, email, or chat

Gather and deliver player feedback to developers while assisting internal teams with project-related requests

Maintain accurate reports and escalate issues as per established procedures

Required Qualifications

Mastery in C1-C2 level English and Japanese at JLPT N2 (B2) level or higher

Experience in the service industry or customer support

Familiarity with Helpshift / Zendesk or other CRM tools

Basic troubleshooting skills to assist players with technical challenges

Availability for full-time work, including weekends