Training & Development Specialist

Training & Development Specialist

The Training & Development Specialist is responsible for designing, implementing, and continuously improving the company's training and development programs to support employee growth, technical excellence, and career progression. This role partners closely with line of business leaders and technical teams to identify learning needs, manage compliance and certification programs, and foster a culture of continuous learning within the organization.

Responsibilities :

• Assess training and development needs through surveys, interviews, focus groups, and collaboration with managers and subject matter experts.
• Design, organize, and deliver onboarding, orientation, compliance, and skills-based training for employees across all departments.
• Develop training materials, manuals, and course content tailored to technical and professional development needs.
• Partner with line of business leaders to identify skill gaps, certification requirements, and learning priorities aligned with business goals.
• Manage and track certification programs, providing employees with access to learning platforms and maintaining accurate records of completions and related incentives.
• Develop and maintain career path frameworks to guide employee growth and progression within the organization.
• Lead train-the-trainer sessions to prepare internal subject matter experts for effective content delivery.
• Plan and host Lunch & Learn sessions, workshops, and knowledge-sharing events to promote continuous learning.
• Manage relationships with vendors and external training providers, including negotiating partnerships and ensuring training relevance and quality.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance outcomes; recommend improvements as needed.
• Maintain training records, attendance data, and progress metrics; prepare reports on training outcomes and participation.
• Manage the training budget and ensure cost-effective use of resources.
• Stay current on industry trends and best practices in learning, development, and certification for IT and MSP environments.
• Other Responsibilities as assigned by management.

Minimum Skills, Education and Experience :

Preferred Skills, Education or Experience :

Competencies :

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

Core Values :

Physical Demands :

Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and driving to the work site to meet with client(s). Salary Expectations : Starting at $70,000. The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary. Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate's expectations and experience.