Program Specialist

Job Description

Job Description

Summary :

Homeless ID Project is the only full-time provider of identification replacement services to homeless and at-risk individuals in Arizona. Please review our website before applying.

The Program Specialist works directly with clients to navigate the process of establishing or regaining identification documents including state ID, birth certificate and other documents. These documents, needed for gaining employment, housing, school enrollment, and other benefits and basic services, empower clients to end or prevent homelessness.

Responsibilities include :

• Work directly with clients to assess the need for documents required to obtain employment, housing and access to services in order to meet the goal of ending homelessness
• Gather data needed to make efficient and effective application for needed documents
• Accurately enter data into Homeless Management Information System (HMIS).
• Document all transactions accurately and efficiently following established procedures
• Accurately manage incoming and outgoing identification documents
• Process mail, email and telephone inquiries
• Support social media efforts through active listening and gaining trust to share clients’ experience
• Represent the Homeless ID Project in the community at events and meetings
• Maintain and develop a positive working relationship with community service providers

The above includes the principal functions of the position but is not all-inclusive. Other duties may be assigned by Program Manager.

Required :

Preferred :