Customer Service Representative

Our manufacturing client in the Irwin PA area is seeking a Customer Service Representative to support the sales and service departments.

• Prepare and manage quotations in SAP for machine spare parts consumables tooling contract services and other items by collaborating with customers and internal teams.
• Assist Regional Business Managers with feasibility quotes and order entry.
• Present quotations to customers and follow up to secure sales.
• Provide timely and professional responses to customer inquiries and requests.
• Conduct commercial contract reviews and process purchase orders in SAP.
• Support the Customer Service Manager with special projects and initiatives as needed.
• Contribute to the customer feedback process and ensure prompt resolution of issues.
• Complete customer supplier survey forms accurately and on time.
• Maintain up-to-date records in Salesforce including active and inactive machine serial numbers.
• Provide backup support to other Customer Service team members when required.
• High school diploma or equivalent required; business or administrative training preferred.
• Previous experience in customer service or inside sales preferred.
• Proficient in computer applications including SAP and Salesforce (or similar CRM systems).
• Basic understanding of machine tools and their components.
• Self-motivated with the ability to work independently in an office environment.
• Strong organizational skills with the ability to manage multiple tasks efficiently in a fast-paced setting.
• Familiarity with ISO standards and procedures related to quality and job performance.

#ZRPB

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1