Portfolio Management Specialist

The duties entail review of incoming requests for processing limits, DDA, TIN validation and name changes. The requests are submitted by merchants, agent offices and various internal departments. These duties ensure current and accurate merchant information is updated and on file. The department is fast paced and the position requires great customer service, organization and analytical skills.

• Evaluate new and existing merchant applications.
• Conduct merchant interviews.
• Review merchant processing statistics.
• Review and verify corporate documents.
• Notify the Risk Management Department of merchant processing concerns.
• Process merchant request for business name and DDA changes.
• Review bank statements and company financials to determine the financial condition of merchant businesses.
• Evaluate merchant business and consumer credit reports.
• Assist various departments with research.
• Produce and mail department correspondence related to application and request status.
• Conduct periodic review of merchant account portfolio and make recommendations.

Skills & Requirements

Experience / Requirements