A company is looking for a Researcher to drive customer-centric research projects and enhance user experience. Key Responsibilities : Conduct in-depth user research activities to gather insights into user behaviors and needs Develop and maintain user personas and journey maps for product development Plan and facilitate usability testing sessions and communicate findings to the team Required Qualifications : 5+ years of mixed methods research experience Proficient in various research methods, including interviews, surveys, and usability testing Ability to prioritize research objectives that drive user and business value Strong autonomous ownership of research opportunities and project execution Empathetic team player with a collaborative and resilient approach
User Experience Researcher • Dorchester, Massachusetts, United States