Customer Service Supervisor (Franklin)

This Supervisor manages a team of Inside Sales Support roles across two locations, Franklin TN and Huntsville AL, who act as the single point of contact for sales agents processing client products / orders, business portfolios, buying and inventory coordination. In addition, the Supervisor is an escalation point ensuring all customer requirements are met while liaising with suppliers, customers, employees and sales to best meet client needs.

This is a great opportunity to work for a leader in the custom packaging industry with an amazing culture and a collaborative team! Ability to work hybrid after training, 3 days in office / 2 days remote.

Responsibilities :

• Point of contact for branch Account Coordinator team, assist with questions and escalate issues
• Develop account coordinator backup plan for office, provide backup support as needed
• Oversee orders from inception to payment, in alignment with policy and procedures
• Escalate any personnel concerns / issues to Regional Office Manager
• Assist with onboarding of any office staff
• Support implementation of any new corporate or divisional processes or initiatives
• Epicor training lead / liaison for office
• Manage all office bills
• Allocate warehouse / facility billings
• Report hours for hourly employees to payroll
• Assist with standard and ad hoc reporting for management
• Hold regular meetings with team to ensure productive performance
• Responsible for team building budgets
• Support Sales Agent business; performs all standard Account Coordinator responsibilities

Qualifications :

Submit your resume today!