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Front Office Manager

Front Office Manager

Method ProductsWashington, DC, United States
30+ days ago
Job type
  • Full-time
Job description

Join to apply for the Front Office Manager role at Method Co. 3 days ago Be among the first 25 applicants Join to apply for the Front Office Manager role at Method Co. Get AI-powered advice on this job and more exclusive features. This range is provided by Method Co.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $70,000.00 / yr - $80,000.00 / yr We are currently looking for a Front Office Manager for ROOST DC who enjoys the hospitality industry and supervising a team. The ideal front office manager for this opportunity will match the ROOST style, be an “out of the box” thinker, exhibit great leadership skills, and have a passion for an entrepreneurial culture. Our ideal candidate must be a team player with exceptional technical and communication skills. You must love to be “hands on” and not prefer supervising from your desk. This person will need to have a good sense of project and time management skills. Strongest candidates will have a hospitality background and experience in a supervisory role. Key Attributes Of Our Front Office Manager A person who enjoys a fast paced work environment and can respond quickly and smartly. Someone who is comfortable and experienced in giving on-the-spot feedback to colleagues in regards to service and processes. A person who is able to blend an authentic, unique, and personalized service with a professional approach. Someone who thinks and acts like an entrepreneur and will take care of the hotel and it’s guests as it was their own. Job Description The position requires the management of the day-to-day Front Office operations to ensure the highest level of service to our guests, while maximizing room revenue and occupancy. The candidate must possess a strong ability to motivate, lead, train, direct, and have organization skills. Keeps the Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Ensures compliance with all Front Office policies, standards and procedures. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information for property and local attractions. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and faxes for customers as requested. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Requirements Previous Front Office supervisory experience preferred. Ability to satisfactorily communicate in English (speak, read, write) with guests, management, co-workers and vendors. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Computer knowledge in Windows environment as well as proficiency in property management system. Experience with cost controls and yield management. Ability to work a variety of varying schedules. Punctuality and regular and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public. Benefits Comprehensive Affordable Full Health Care, Vision, Life and Dental Coverage 401 (K) Retirement Paid Vacation, Holiday, Personal, and Sick days EEOC Statement Method Co., along with its affiliates, is an e qual opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply. Disclaimer : The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Hospitality Referrals increase your chances of interviewing at Method Co. by 2x Sign in to set job alerts for “Front Office Manager” roles. Washington, DC $89,301.33-$114,816.00 7 months ago Arlington, VA $89,301.33-$114,816.00 7 months ago Tysons Corner, VA $89,301.33-$114,816.00 7 months ago District of Columbia, United States 2 weeks ago Rockville, MD $89,301.33-$114,816.00 7 months ago OVERNIGHT ASSISTANT FRONT OFFICE MANAGER District of Columbia, United States 1 week ago 5112 - Front Desk Supervisor 10 Front Office Washington, DC $70,000.00-$85,000.00 2 weeks ago Assistant Front Office Manager - Hotel Indigo Old Town Alexandria District of Columbia, United States 2 days ago Front Desk Supervisor | Canopy by Hilton The Wharf Senior Manager of Operations – Front Office We’re unlocking community knowledge in a new way. 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Front Office Manager • Washington, DC, United States