Agency Success Trainer

Job Description

About Us :

American Integrity Insurance (NYSE : AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 2,500 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, and South Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years.

A Day in the Life :

Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values : Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss - and to do so with Integrity.

Learn more about American Integrity Insurance and our job opportunities at

• Deliver training sessions - virtually and in-person - on product offerings, system navigation, quoting and binding procedures, underwriting guidelines, and workflow best practices.
• Develop and facilitate onboarding and continuing education programs for new and existing appointed agents.
• Respond to agent training inquiries and provide guidance on system navigation, functionality, and product knowledge.
• Create and maintain engaging training materials, including presentations, recorded webinars, and eLearning modules.
• Update and distribute training content as new products, endorsements, or system enhancements are introduced.
• Foster strong, collaborative relationships with appointed agents to support their success and continued partnership with American Integrity.
• Conduct regular agency visits and webinars to assess training needs, reinforce proper underwriting practices, and gather feedback for continuous improvement.
• Closely partner with Sales team to identify opportunities for agent development and performance enhancement, and to develop agent references, including job aids, quick guides, FAQs, and other helpful resources.
• Collaborate with Product, Underwriting, and IT teams to ensure training content accurately reflects current products, system functionality, and regulatory changes.
• Partner with Training team members to support additional learning and development programs as necessary, including by not limited to CAT Response and CAT Vendor Onboarding training.
• Perform other related duties as assigned or requested.

Education : Bachelor’s degree preferred, or any equivalent combination of education, training, and experience.

Experience : Two (2) to four (4) years of experience in property and casualty insurance required, preferably in a role working directly with agents or as an agent. Previous training experience a plus.

Licensure : Florida 2-20 or 20-44 licensure preferred.

Skills :

Additional Requirement :