IT Support Technician

Required Attachments

Documents required for this position are listed under the Required Attachments section of this job listing. You will be required to upload and attach these documents in the application process.

Important : ALL required documents must be attached to your job application or your documents will not be visible to the hiring department!

The position supports the Training and Research Centers customers providing direct immediate support to OU and DHS for staff and meeting rooms at our location in Noble Oklahoma and in Norman Oklahoma. The position provides remote and on-site support for several hundred staff both onsite and remote. This position is part of a larger team of IT Support focused staff.

Duties include :

• Onsite support remote support and system setup and deployment for workers both onsite and remote.
• Troubleshooting and resolving IT issues in a timely manner.
• Support of Windows computer systems on both OU and Oklahoma DHS networks
• Support of classroom technology and other related systems
• Work in a team environment with other IT Staff to resolve issues and diagnose problems and work in coordination with partners in OUIT and Office of Management Enterprise Services.
• Installing and configuring hardware and software.
• Talking coworkers through the process of fixing technical issues.
• Prioritizing your workload to ensure the most critical issues are resolved first.
• Documenting common support procedures that coworkers can follow.
• Providing support remotely when necessary.
• Transporting unboxing and installing equipment such as desktops monitors and battery backups
• Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

Required Education and Experience : Bachelors degree in Computer Science or Information Technology AND :

Equivalency Substitution : Will accept 48 months of experience in lieu of the Bachelors degree for a total of 72 months experience.

Skills :

Advertised Physical Requirements :

Departmental Preferences :

Special Instructions : If you are selected as a final candidate for this position you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy visit You Belong at the University of Oklahoma : The University of Oklahoma values our communitys unique talents perspectives and experiences. At OU we aspire to harness our innovation creativity and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement : The University in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation marital status genetic information gender identity / expression (consistent with applicable law) age (40 or older) religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissions employment housing financial aid and educational services.

Required Experience :

Key Skills

Change Management,API,ABAP,Facility Management,Games,Claims

Employment Type : Full-Time

Experience : years

Vacancy : 1