Community Solutions Field Support Specialist I

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Working under direct supervision in a team environment, responsible for providing break fix support to field technicians. This position is the primary support contact to field technicians supporting property activations and break fix visits.

Responsibilities

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Able to perform basic troubleshooting and tasks associated to break fix diagnosis and work order entry.
• Carries out tasks in support of activation of new properties, as well as support of previously installed properties.
• Possesses a basic understanding of network architecture, topology principles, troubleshooting and provisioning standards in support of field technician calls during customer appointments.
• Accesses and analyzes network device configuration for troubleshooting and activation activities.
• Helps drive field productivity through efficient call handling and support.
• Provides Work Order support in adjusting, closing, and Equipment Add or Remove.
• Makes outbound and receives inbound calls to coordinate proactive maintenance activities for Field Technician teams.
• Creates, manages and resolves work orders for all activities routed to a field technician from all work sources either through automation or manually including activities that may be ticketed in another system such as the Biller, Remedy, or through any other ticketing process.
• Maintains strong positive relationships with customers and peer groups and interacts with the other departments within the organization in supporting our end customers.
• Ability to address and apply firmware upgrades when opportunities are identified and performs other duties as assigned.

Required Skills, Abilities and Knowledge

Required Education

Two?year degree or certificate in telecommunications or IT emphasis.

Required Related Work Experience and Years

Benefits

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well?being at every stage of life.

EEO Statement

A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

About Us

Charter Communications is known by our Spectrum products and services, including Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, youll be keeping our customers connected to what matters most in 41 states across the U.S.

Career Growth

Were committed to growing a workforce that reflects the customers and communities we serve providing opportunities for employment and advancement to all team members.

Job ID : COP117 2025-64351 2025

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