Membership Representative

Overview

Job Description

The Membership Representative promptly and courteously answers incoming calls, emails, Intercom inquiries, and efficiently fulfills membership transactions on behalf of PGA of America Members, Associates, and Affiliates. The Membership Representative ensures the accurate processing of all membership-related transactions and projects while offering support to PGA team members in the field.

Experience Required

EDUCATION AND EXPERIENCE :

High School Diploma or equivalent.

Two years related experience and / or training in administrative function and / or office management. Prior data entry and customer service experience required.

SKILLS, KNOWLEDGE, AND ABILITIES :

Must have knowledge of phone etiquette and customer service. Ability to create relationships with internal and external customers. Ability to plan, be organized utilizing attention to detail. Knowledge of Google Workspace (and other technology).

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Ability to travel up to 5%

Essential Responsibilities

RESPONSIBILITIES (Specific areas of responsibility include but are not limited to) :

Member Success Communications

Answer approximately 30 calls per day to support Members, Associates, Affiliates and Prospectives with inquiries, questions, or transactional needs

Respond to online inquiries via Intercom daily in a timely and professional manner

Offer basic technology support for Member-facing PGA systems

Make outbound calls as needed or requested by department leadership

Membership Processes

Manage Member, Associate, and facility profiles and data within membership systems

Review, process, and support membership and application workflows, including new applications, background checks, reinstatements, suspensions, terminations, resignations, and re-elections.

Coordinate registrations and audit results for PGA / PGM events, including seminars and Playing Ability Tests (PATs), and oversee related exception processing

Review and process Professional Development Requirement (PDR) submissions, change forms, and Recognized Facility Forms

Generate and fulfill membership dues invoices and identification card requests

Complete and process forms for deceased members and associates in collaboration with insurance providers

INCLUSION STATEMENT :

Contribute to a respectful and inclusive team environment by welcoming and respecting others’ beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.

SHARED VALUES STATEMENT :

Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values challenges and opportunities you are experiencing.

SUPERVISION :

No supervisory responsibility.

FINANCIAL RESPONSIBILITY :

No budgetary responsibility.