Call Center Agent

Call Center Agent

Phoenix, AZ 85007 (Remote)

3 Months

100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson. R2R and Cover Letter are required with submission.

Must have the ability to work a flexible schedule as dictated by business needs within

our operating hours 7 : 45am to 5 : 15pm, Monday through Friday.

Training is an intensive 3 weeks from 8 : 30am to 5pm.

Skills Required :

Strong ability to multitask

Basic use of Microsoft Word, Excel and Google Workspace

Basic math skills are required - addition, subtraction, multiplication and division.

Communicate well both in writing and verbally

Great interpersonal skills

Retain knowledge easily

Creative in problem solving

Goal oriented

Organized

Skills Preferred : Spanish-speaking

Experience Required :

Previous two positions should each be at least one consecutive year in a fast-paced call

center.

National call centers in industries such as finance / banking, insurance, telecommunications (not technical support)

Experience Preferred :

Experience with participating in process improvement activities, basic math skills, history of working in banking.

Education Required :

High school diploma or equivalent

Education Preferred :

Associates Degree or higher