Job Description
Job Description
About Ellie :
Ellie Mental Health is a multi-clinic organization structured to remove the obstacles that get in the way of providing world-class mental health services. We provide administrative, technology, referral, scheduling, client / therapist matching, billing & collections, semi-flexible schedules and even CEU programs.
Who we are looking for :
We are seeking a hands-on, high-performing, and compassionate leader who has vision and passion to fill mental health gaps in our community.
As Clinic Manager of Outpatient Mental Health Services, you’ll partner with us and co-lead this mission by :
- Building and running a successful practice, as measured by the quality and reach of care we provide
- Staying connected to patient care through an appropriate personal caseload set by you
- Building and cultivating a culture of purpose, authenticity, humor, compassion, creativity, acceptance, and determination
- Building & leading an incredible team of therapists
- Building out and growing a second clinic location
Position Overview :
The Clinic Manager (CM) is responsible for the performance and operations of the clinic. The Clinic Manager manages staff performance, hires and recruits staff to meet staffing expectation and clinical revenue needs, provides training and ongoing developmental support, is accountable to meeting clinic’s fiscal goals, develops and sustains relationships with referral partners, and provides ongoing administrative and clinical oversight. The Clinic Manager works collaboratively with their Clinic Owner.
Required Skills / Abilities :
Master’s Degree or higher education in mental health disciplineIndependently licensed with a Colorado-issued clinical practice license (IE : LPC, LCSW, LMFT, etc.)Strong leadership, problem-solving, and executive skill setsExcellent verbal and written communication skills.Excellent interpersonal and customer service skillsExcellent organizational skills and attention to detailStrong working knowledge of state requirements regulating mental health practiceWorking understanding of human resource principles, practices, and procedureExcellent time management skills with a proven ability to meet deadlinesProficient with Microsoft 365 applications, including Office Suite, Outlook, and Teams, as well as electronic health records.Comfortable or able to quickly learn Mac computer operating systemsTasks & Responsibilities :
Hiring, Training, and Staff Management
Oversee the hiring process for all therapists at their clinicProvide training for new hires, ensuring all required clinical and operational policies and procedures are taught and followedAssess ongoing development and training needs and conduct ongoing training as neededHold staff compassionately accountable to meeting performance expectationsManage staff performance, including implement Performance Coaching, Performance Improvement Plans, and termination process as neededManage basic clinic Human Resource tasksSupervision and Consultation
Minimum interval for licensed provider : One hour once monthlyMinimum interval for unlicensed provider : One hour twice monthlyOversee twice monthly peer consultation groups to ensure clinical excellence and align with best practicesProvide clinical oversight to clinic staff, including signing clinical documentation for pre-licensed providersParticipate in Peer Consult GroupsProvide 1 : 1 consultation with all therapy staff to review productivity, caseload, and clinical documentationClinic Oversight
Provide training, staff development, and administrative oversight to support the functioning of the clinicCollaborate with Clinic Owner and Ellie staff (as needed) to implement strategies for fiscal and clinical efficiencyMonitor and manage clinic office schedules and office suppliesProvide timely response to concerns raised by clients, clinicians, or external stakeholdersServe as point of contact for building management related issues or concernsClinic Outreach, Marketing, and Networking
Spearhead clinic’s community outreach and engagement efforts, in collaboration with franchise ownerCollaborate with Ellie Corporate Marketing Team to promote clinic’s online visibilityOrganizational Leadership
Collaborate with Clinic Owner and Ellie Corporate Team to implement all required policies and proceduresIdentify opportunities to improve client care, quality, and effectiveness, and implement changes in collaboration with franchise ownerCompensation & Benefits :
Comp and benefits are an extension of our mission & culture. It starts with taking great care of care-providers and supporting the things that matter most. Your package will include :
Salary, commissions, and outcome-based bonuse : Range is $85,000 - $100,000Healthcare benefitsCEUHoliday, flex day and paid time offAdvancement Opportunities :
This position may advance to the Clinic Director role. As Clinic Director, you will be responsible for overseeing operational efficiencies, financial management, patient satisfaction, and staff performance at a higher level with multiple clinics.