IVR DeveloperSmart IT Frame • Plano, Texas, USA

No longer accepting applications

IVR Developer

Smart IT Frame • Plano, Texas, USA

30+ days ago

Job type

Full-time

Job description

IVR Developer (NICE CXone)

Location : Plano TX(Onsite)

Fulltime

Overview

We are seeking an experienced IVR Developer to design develop and maintain Interactive Voice Response (IVR) solutions using the NICE CXone platform . This role involves integrating IVR systems with CRMs databases and third-party applications to deliver seamless customer experiences.

Key Responsibilities

Design & Development

Create update and optimize IVR call flows scripts and applications using NICE Studio.

Develop workflows for ACD IVR and other CXone modules.

Integration

Connect IVR systems with backend databases (SQL / RDBMS) CRMs (e.g. Salesforce) and web services.

Implement integrations using REST APIs JavaScript JSON and XML.

Testing & Deployment

Conduct unit and system integration testing (SIT).

Support User Acceptance Testing (UAT) and manage deployment processes.

Troubleshooting & Optimization

Monitor and resolve issues to ensure high availability and performance of IVR applications.

Continuously optimize call flows and system performance.

Collaboration

Partner with business analysts QA teams and cross-functional stakeholders to gather requirements and define functional designs.

Documentation

Maintain technical documentation for IVR architecture configurations and call flows.

Required Skills & Qualifications

Experience

3 10 years of IVR development experience with a strong focus on NICE CXone.

Technical Proficiency

Expertise in NICE Studio scripting (ACD IVR Workflows).

Proficiency in programming languages such as JavaScript C# or Java.

Knowledge of telecommunication protocols (VoIP SIP) and CTI integration.

Familiarity with cloud platforms (AWS Azure) and CI / CD pipelines is a plus.

Education

Bachelors degree in Computer Science Engineering or a related field.

Soft Skills

Strong problem-solving and analytical abilities.

Excellent communication and collaboration skills.

Key Skills

CCTV,Computer Science,Corporate Marketing,E Learning,Arabic English Translation

Employment Type : Full Time

Experience : years

Vacancy : 1

Create a job alert for this search

IVR Developer • Plano, Texas, USA

Similar jobs

IV Tech - IV Clinic

IV Nutrition • McKinney, TX, US

Full-time +1

Quick Apply

IV Technician Status : Part-Time, Full-Time Location : McKinney, TX Role Overview : As an IV Technician, you will play a vital role in administering intravenous vitamins, minerals, and other nutrients...Show more

Last updated: 30+ days ago

Senior L2 AV Technician

Inizio Partners • Dallas, TX, United States

Full-time

About the job Senior L2 AV Technician.Inizio Partners is a top-rated business consulting, executive placement and IT staffing firm serving clients globally. Inizios clients include fortune 500 compa...Show more

Last updated: 9 days ago • Promoted

Senior IAM Developer

eTeam Inc • Plano, Texas, United States

Full-time

Quick Apply

Location : Plano, TX - Hybrid (2 days a week to 100% onsite (flexible to come on-site any time)).Duration : 12 months with a possibility of extension. Experience level : 8 or more years of experience.C...Show more

Last updated: 30+ days ago

IV Specialist RN (PRN)

IV Bars Inc. • Addison, TX, USA

Full-time

Quick Apply

Busy and fast-growing national infusion company seeking experienced RN to join our team.This is a perfect opportunity to join an upbeat & fun team in a fast-paced and growing clinical environme...Show more

Last updated: 30+ days ago

Compensated Surrogacy Opportunity - Make a Life Changing Impact and Earn $60,000+

Newborn Advantage Surrogacy • McKinney, TX, US

Full-time

Compensated Surrogacy Opportunity - Make a Life Changing Impact and Earn $60,000+.Newborn Advantage Surrogacy is seeking qualified women to become gestational surrogates and help intended parents g...Show more

Last updated: 8 days ago • Promoted

AV Service Technician / Engineer

TEKsystems • Dallas, TX, United States

Full-time

AV Service Technician / Engineer • •Location : • Dallas, TX.Workplace Type : • •Remote with Daily Travel to Client Sites Within Dallas •. Elevate Your AV Career with TEKsystems TEKsystems is seeking a •hi...Show more

Last updated: 13 days ago • Promoted

Instructor IV - BSN (Part-time)

InsideHigherEd • McKinney, Texas, United States

Part-time

University Drive, McKinney, Texas, 75071.We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities.Provi...Show more

Last updated: 30+ days ago • Promoted

Licensed Psychiatrist (Virtual)

Headway • Mckinney, Texas, US

Full-time

Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. Wage : Between $119-$239 an hour.Licensed psychiatrist - Are you ready ...Show more

Last updated: less than 1 hour ago • Promoted • New!

Senior SAP Ariba Developer

Genesis10 • Plano, TX, US

Full-time +1

Genesis10 is seeking a Senior SAP Ariba Developer for our client in the Financial Services Industry.This is a Full Time / Perm position located in Plano, TX. Candidates MUST be local to the Plano, TX....Show more

Last updated: 13 days ago • Promoted

AV Project Engineer DUE 07 / 24 / 25

ABBTECH Professional Resources • Dallas, TX, United States

Full-time

The AV Project Engineer will be part of the Solutions team, developing and supporting solutions for customers by working closely with the Sales, America Operations, and PMO teams in dealing with re...Show more

Last updated: 30+ days ago • Promoted

Transport Engineer- IV

Staffing the Universe • Richardson, TX, United States

Full-time

Targeted years of experience : 7-10 years.Responsibilities : After receiving market-level plans, customer capacity requirements, and internal transport requirements, the transport engineer is respons...Show more

Last updated: 18 days ago • Promoted

Senior iOS Developer Hybrid Role | Swift & MVVM

Five Pack • Dallas, TX, United States

Full-time

A technology solutions company is seeking a Senior iOS Developer for a hybrid role based in Fort Worth, Texas.This position involves designing and developing innovative software applications, leadi...Show more

Last updated: 9 days ago • Promoted

IIOT Tech Lead

Hitachi Consulting • Dallas, TX, United States

Full-time

Join to apply for the IIOT Tech Lead role at Hitachi Consulting (formerly Information Management Group).Were Hitachi Digital Services, a global digital solutions and transformation business with a ...Show more

Last updated: 2 days ago • Promoted

Travel CT Tech - $2,246 per week in McKinney, TX

AlliedTravelCareers • McKinney, TX, US

Full-time

AlliedTravelCareers is working with FlexCare to find a qualified CT Tech in McKinney, Texas, 75069!.Contract extension opportunities. First time travelers are WELCOME!.Certs & Licenses BLS, ARRT...Show more

Last updated: 30+ days ago • Promoted

WMS Developer (Krber) - Mid / Senior, Contract-to-Hire

Addison Group • Dallas, TX, United States

Full-time

A leading staffing firm is seeking a WMS Developer in Fort Worth, Texas.The role involves developing and configuring the Krber WMS to align with business requirements. Candidates should have strong ...Show more

Last updated: 9 days ago • Promoted

Physician / Cardiology - Invasive / Texas / Permanent / Physician - Invasive Cardiologist

Christus Health • Anna, TX, US

Full-time +1

Description Join one of Texas largest and most respected multispecialty groups CHRISTUS Trinity Clinic as we seek a Board-Certified or Board-Eligible Invasive Cardiologist to become part of our mis...Show more

Last updated: 28 days ago • Promoted

EVM Tier IV Specialist - Onsite

Raytheon • McKinney, TX, United States

Full-time

Earned Value Management (EVM) Tier IV Specialist.At Raytheon, the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and deter...Show more

Last updated: 2 days ago • Promoted

VDC Terminal Manager

General Port Services Inc • Wylie, Texas, US

Full-time

Job Description Job Description Essential Functions • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Enforce all company policie...Show more

Last updated: 6 days ago • Promoted