HIV Customer Representative - San Francisco, CA

HIV Customer Representative

The HIV Customer Representative is a key member of the Customer Team and plays a critical role in supporting our company's customer centric business model. This position is responsible for working with the Customer Team to understand and identify customer needs, supporting pull-through activities relative to the customer strategy, keeping with our company's values and standards as governed by our policies and ensuring that our company is viewed as demonstrating better health outcomes to healthcare professionals and their patients. The HIV Customer Representative demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies.

Territory Information

This is a field-based sales position that is responsible for covering the San Francisco, California territory. This territory may include surrounding towns, cities, and communities. The ideal location to reside is within this territory or within a reasonable commuting distance to those workload centers. Travel (%) varies based on candidate's location within the geography.

Primary Responsibilities

• Communicates product information in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs.
• Engages in informed discussions about products with HCP customers knowing when / how to seek and provide additional information.
• Within select customer accounts, acts as primary point of contact for customer, meets with key customers / personnel to understand practice structure, business model, key influencers (IDS, ADAP, DOC, VAs, DOH) / network structure, customer needs and identifies business opportunities.
• For select customer accounts / HCPs, coordinates with customer team to develop customer strategy outlining strategy for interactions / relationship, solutions and potential offerings for customer.
• Shares learnings and best practices from one customer to help other customers meet their needs.
• Demonstrates a focus on better health outcomes (considers the HCP & patient experience).
• Provides input into resource allocation decisions across customers.
• Identifies and selects programs / services available in the library of our "resources" to address customer needs.
• Maintains current understanding of practice structure, business model, key influencers / network structure and makes information available to relevant stakeholders.
• Influences beyond their specific geography or product area.
• Embraces and maximizes new technological capabilities and channels to engage customers.
• Engages in all job responsibilities and activities with the highest standards of ethics and integrity, with particular emphasis on compliance with all relevant laws, policies and regulation.

HIV Specific

The HIV Customer Representative demonstrates the ability to execute at each stage of the sales process. This role creates a compelling and logical rationale in positioning our company's HIV products versus the competition by focusing on appropriate patient types and use of supportive approved resources.

Position Qualifications

Minimum Requirements

Preferred Experience and Skills

Required Skills

Accountability, Account Management, Account Planning, Adaptability, Business Analysis, Client Communication, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Segmentation, Customer Strategy, Hospital Sales, Infectious Disease, Interpersonal Relationships, Lead Generation, Market Analysis, Medical Devices, Medical Virology, Pharmaceutical Sales Training, Product Information, Resource Allocation, Sales Calls, Sales Metrics, Sales Pipeline Management

Preferred Skills

Accountability, Account Management, Account Planning, Adaptability, Business Analysis, Client Communication, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Segmentation, Customer Strategy, Hospital Sales, Infectious Disease, Interpersonal Relationships, Lead Generation, Market Analysis, Medical Devices, Medical Virology, Pharmaceutical Sales Training, Product Information, Resource Allocation, Sales Calls, Sales Metrics, Sales Pipeline Management

U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

The salary range for this role is $104,