Talent.com
Customer Service Representative

Customer Service Representative

ROCS Grad StaffingRockville, MD, United States
16 days ago
Job type
  • Full-time
Job description

Why You Want to Work Here :

Join a fast-paced and energetic team that values hard work, collaboration, and having fun while doing it. This is a great opportunity for someone who enjoys helping others, thrives in a dynamic environment, and wants to gain hands-on experience in a professional office setting. You'll be part of a close-knit team that supports growth, celebrates wins, and works together to deliver excellent service to customers.

Responsibilities :

  • Respond to customer inquiries via phone, email, and chat regarding orders, returns, product information, and general support.
  • Provide friendly, solutions-focused assistance to ensure customer satisfaction.
  • Troubleshoot and resolve issues related to orders and returns using internal systems.
  • Collaborate with warehouse, logistics, and sales teams to address customer concerns efficiently.
  • Accurately document customer interactions in CRM or ticketing systems.
  • Maintain a strong understanding of company products, policies, and procedures.

Requirements :

  • Ability to stay calm and organized in a fast-moving, high-volume environment.
  • Strong multitasking, problem-solving, and time management skills.
  • Clear and professional communication skills—both written and verbal.
  • Self-starter who is comfortable learning new systems and working independently or as part of a team.
  • Positive attitude with a willingness to take initiative and help wherever needed.

    • Preferred Qualifications :

  • 1–2+ years of experience in customer service, retail, or a client-facing support role.
  • Familiarity with CRM or help desk tools (e.g., Zendesk, Salesforce, HubSpot).
  • Background in e-commerce, retail operations, or order fulfillment support.
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    Customer Service Representative • Rockville, MD, United States