Customer Care Representative

A company is looking for a Customer Care Representative.

Key Responsibilities

Resolve customer inquiries using multiple systems efficiently

Address customer complaints and provide suitable solutions to ensure satisfaction

Document customer requests and actions taken to maintain accurate account records

Required Qualifications

High school diploma or GED

1-2 years in a customer service role

1 year of customer service experience in a contact center setting (preferred)

Proficiency in Windows-based applications and Microsoft Office software (preferred)

Working knowledge of call center systems and / or workflows