Senior Installation Manager - Appliances

This job is with Ferguson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Posting :

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries : Commercial / Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is seeking a

Senior

Installation Manager - Appliances

to join our operations team! The candidate can work at our Garner, NC Ship Hub location.

General areas of responsibility include providing leadership for the organization's customer-facing associates and branch functions. This includes providing competent installation capacity to support the sales of finished goods and ensuring that existing program tools and processes are consistently implemented to maintain program integrity.

Responsibilities :

Direct Reports : 12 Installation Technicians and 3 Installation Coordinators

Support outside sales and showroom consultants to help secure new business

Work across multiple KOB's - appliances, cabinets, and lighting

Lead appliance install tech's, delivery, and installation coordinator associates

Leads outside contractors if project activities are sub-contracted

Consult with associates and customers at job sites

Perform quality checks on the installation work to ensure accurate installation practices are used

Verify that all paperwork and documentation related to the installation is completed and accurate

Manage installation related issues and provide solutions

Plan, schedule, or coordinate project activities to meet timelines

Direct or coordinate activities of project personnel

Work with branch trainer and manager(s) to ensure delivery and install processes are maintained

Participate in leadership meetings and represent associate concerns, policies and guidelines to the management team

Conduct regular associate meetings

Represent the organization to customers, associates and leadership as needed

Qualifications :

3+ years experience preferred with duties in routing, scheduling, or appliance installation or 5 years installing appliances as a lead.

Demonstrated experience using standard hand tools, electric tools and motorized and / or manual lifting devices

Continued focus on improving system efficiencies and business practices

Excellent customer service skills a must

Attention to detail, shown integrity and professionalism

Proficiency in Microsoft Office : Excel, Word, PowerPoint and Outlook

Strong interpersonal skills and ability to prioritize workload appropriately in order to balance multiple demands and meet timelines as required

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range :

$7,425.00 - $16,133.70 -

Estimated Ranges displayed are Monthly for Salaried roles

OR

Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer

F / M / Disability / Vet / Sexual

Orientation / Gender

Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

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