Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Ames, IA, US
Associate Team Leader

Associate Team Leader

H&R Block • Ames, IA, US
25 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Create a job alert for this search

    Associate Team Leader • Ames, IA, US

    Related jobs
    Read allabout it

    Read allabout it

    Staples • Ames, IA, US
    Part-time
    Focus on the core content of the job post, make it beautiful and condensed.Show more
    Last updated: 30+ days ago • Promoted
    Career Team Lead

    Career Team Lead

    Southern New Hampshire University • Des Moines, IA, United States
    Full-time
    Southern New Hampshire University is a team of innovators.Individuals who believe in progress with purpose.Since 1932, our people-centered strategy has defined us - and helped us grow a team that n...Show more
    Last updated: 14 hours ago • Promoted • New!
    Assistant ManagerShift Leader

    Assistant ManagerShift Leader

    Domino's • Ames, Iowa, USA
    Full-time +1
    Add to that resume now! Get real world experience toward your degree by working and developing with us.Food Service Workers looking for that next step up. This is an ideal position for getting your ...Show more
    Last updated: 23 days ago • Promoted
    Team Lead

    Team Lead

    Tempur Sealy • Des Moines, IA, United States
    Full-time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show more
    Last updated: 30+ days ago • Promoted
    Team Lead, Powders. 1st Shift, Onsite- Ames, IA

    Team Lead, Powders. 1st Shift, Onsite- Ames, IA

    Hach • Ames, Iowa, USA
    Full-time
    Doing meaningful work that makes an everyday impacton the world around you.Growing your expertiseand expanding your skillset with every project. Collaborating with a vibrant diverse global team.Vera...Show more
    Last updated: 6 days ago • Promoted
    Creatives Delivery Team Lead (Contract, Remote)

    Creatives Delivery Team Lead (Contract, Remote)

    Infuse • Des Moines, IA, US
    Remote
    Full-time
    Creatives Delivery Team Lead (Contract, Remote).We will review your application against our job requirements.We do not employ machine learning technologies during this phase as we believe every hum...Show more
    Last updated: 22 days ago • Promoted
    Leader, Contact Center Operations

    Leader, Contact Center Operations

    Group 1001 • Des Moines, IA, US
    Full-time
    Leader Of Contact Center Operations.Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combin...Show more
    Last updated: 18 days ago • Promoted
    Sales Team Leader

    Sales Team Leader

    Advantage Solutions • Des Moines, IA, United States
    Full-time
    Primary Posting Location : City.Primary Posting Location : State / Province.Primary Posting Location : Postal Code.Primary Posting Location : Country. At our Company, we grow People, Brands, and Busin...Show more
    Last updated: 30+ days ago • Promoted
    Shopper Team Member

    Shopper Team Member

    Amazon • Webster City, IA
    Full-time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...Show more
    Last updated: 24 days ago • Promoted
    Meat Team Leader (Department Manager)

    Meat Team Leader (Department Manager)

    Whole Foods • Des Moines, IA, US
    Full-time
    Provides overall leadership to the Meat team.Responsible for all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance, and speci...Show more
    Last updated: 8 days ago • Promoted
    Join Our Family Medicine Team in Webster City, Iowa!

    Join Our Family Medicine Team in Webster City, Iowa!

    McFarland Clinic • Webster City, US
    Full-time
    McFarland Clinic is seeking a Family Medicine Physician to join our collaborative group in Webster City, Iowa within Iowa’s largest physician-owned, multi-specialty clinic.Collegial and supportive ...Show more
    Last updated: 30+ days ago • Promoted
    Country Business Development Team Lead

    Country Business Development Team Lead

    Libertex Group • Des Moines, IA, US
    Full-time
    Libertex Group Team Leader For Business Development.Founded in 1997, Libertex Group is an international powerhouse with over 27 years of experience in the financial markets.Over the years, Libertex...Show more
    Last updated: 22 days ago • Promoted
    Posting Job Sales Team Leader

    Posting Job Sales Team Leader

    Advantage Sales and Marketing • Des Moines, IA, US
    Full-time
    At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Sales Team Leader to manage sales programs and strategic planning initiatives within a specific department of the bu...Show more
    Last updated: 30+ days ago • Promoted
    Part-Time Leader in Training

    Part-Time Leader in Training

    Buckle • Ames, IA, US
    Part-time
    The Leader in Training (LIT) and Floor Leader position's primary responsibility is to fulfill our mission statement : "To create the most enjoyable shopping experience possible for our Guests.The LI...Show more
    Last updated: 30+ days ago • Promoted
    Drive with DoorDash - Onboarding / Onboard

    Drive with DoorDash - Onboarding / Onboard

    DoorDash • Webster City, IA, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 25 days ago • Promoted
    Web Services Team Lead

    Web Services Team Lead

    Iowa State University • Ames, Iowa, USA
    Full-time
    Required Minimum Qualifications : .Bachelors degree and 5 years of related experience.Proven skill in front-end development using HTML CSS / SCSS and JavaScript with experience creating and maintaining...Show more
    Last updated: 15 days ago • Promoted
    Stock Associate

    Stock Associate

    Family Dollar • Ames, IA, USA
    Full-time
    Join the Family Dollar team as a Stock Associate and help us keep our store shelves stocked and organized.As a Stock Associate, you will receive and process shipments, restock merchandise, and assi...Show more
    Last updated: 22 days ago • Promoted
    Territory Retail Lead - Ames, IA

    Territory Retail Lead - Ames, IA

    Anderson Merchandisers • Ames, IA, US
    Part-time
    We are looking for great people to join our team- just like you! Our associates have a lot in common.They have great interpersonal skills, enjoy working independently, are self-motivated, and have ...Show more
    Last updated: 1 day ago • Promoted