Chief of Support Operations

Job Description

The New York City Taxi and Limousine Commission (TLC) is the agency responsible for licensing and regulating New York City's Medallion (Yellow) taxi cabs, for-hire vehicles (community-based liveries, black cars and luxury limousines), commuter vans, and paratransit vehicles. Combined, TLC regulates industries that are responsible for over 1,000,000 trips each day. The TLC's role is to ensure that each passenger's riding experience is safe, comfortable and convenient, and that TLC-licensed drivers are driving safely. Under the direction of the Deputy Commissioner for the Uniformed Services Bureau (USB), the Chief of Support Operations will oversee the day-to-day operations of support units for USB including Special Initiatives and Reporting, Central Communications Radio Room, and Calendar Unit.

• Special Initiatives and Reporting Unit tracks, monitors, and reports on USB activity, including arrests, summons issuance, and data involving for-hire vehicle inspections; and liaises with TLC's Information Technology Department to oversee USB technologies, including hand-held devices used to issue summonses as well as in-car and body-worn cameras.
• Central Communications Unit monitors radios used by USB officers, checks credentials related to traffic stops, relays pertinent information to officers, logs all radio communications, and calls for emergency services when required.
• Court Calendar Unit monitors the scheduling of trials and hearings at New York City Office of Administrative Trials and Hearings, Department of Motor Vehicles Traffic Violations Bureau, and New York City Criminal Court, ensuring required officers are notified of court dates and available to testify; and tracks and monitors the outcomes of those cases.

The Chief of Support Operations will manage, direct, coordinate and administer the above-referenced units to achieve agency missions and goals; determine staffing levels, schedule assignments and deployment of staff; and provide professional development, mentoring and guidance for staff. Under the direction of the Deputy Commissioner for USB and in coordination with the Chief of Administration, Chief of Patrol, and the Chief of Training, the Chief of Support Operations will develop and implement policies, standard operating procedures, and professional standards related to the above-mentioned units, collaborate with TLC's Information Technology Department to continue improvement of technology and the integration of new equipment into enforcement operations, and perform other duties as assigned.

Job Location : College Point, NY

To Apply : Please go to cityjobs.nyc.gov and search for Job ID# 721061 or click the "Apply" button below. SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW. APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL. ADMINISTRATIIVE TAXI & LIMOUSINE - 10079

Minimum Qualifications

1. A four year high school diploma or its equivalent, and six years of full-time experience in criminal justice or law enforcement; at least eighteen months which must have been in an administrative, managerial, executive capacity or supervising enforcement personnel. Education received at an accredited college may be substituted for the work experience cited above at the rate of one year of college for six months of experience, up to a maximum of four years of college for two years of experience. In addition, a master's degree from an accredited university may be substituted for up to one additional year of the general experience on the same basis as described above; or 2. A satisfactory equivalent of education and experience as cited above. However, all candidates must have the eighteen months of administrative, managerial, executive experience or supervising enforcement personnel as described in "1" above.

Preferred Skills

In addition to the minimum qualifications and proven leadership skills, the successful candidate will be proactive, highly organized, and detail oriented with problem solving and conflict resolution skills demonstrated experience with project management and / or process management ability to handle multiple tasks simultaneously under tight deadlines strong analytic, problem solving, and time management skills excellent verbal communication skills and presentation skills strong business writing skills advanced skill level with Microsoft Word, Access, Excel, Visio, and PowerPoint programs experience documenting business processes and implementing solutions and ability to excel in a collaborative and fast-paced environment.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https : / / studentaid.gov / pslf / .

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.