Information Technology Team Lead

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At FS&CO, we believe design transforms lives. We dont just create designwe champion it. Across our family of brandsSchumacher, Patterson Flynn, Backdrop, Frederic Media, and Paramount Printswe collaborate with the brightest talents in the industry to bring beauty to the world. From the finest quality fabrics and custom carpets to Green Wise-certified paints and high-end textile printing, our brands offer unmatched craftsmanship and exceptional service. We continuously strive to define the spaces that matter most to our clients.

Role Description

This is a full-time on-site role for an Information Technology Team Lead located in New York, NY. The IT Team Lead will be responsible for managing and leading the IT team, providing technical support, troubleshooting issues, and ensuring smooth operation of the company's information technology systems. The role also includes developing and implementing IT strategies, overseeing system maintenance, and ensuring the network's reliability and security.

Key Responsibilities

• Manage and mentor a team of Tier 1 and Tier 2 support specialists
• Monitor ticket queues and ensure SLA adherence and issue resolution
• Handle escalations and provide hands-on technical support when needed
• Maintain and improve internal documentation and the IT knowledge base
• Develop and optimize helpdesk workflows, ticket routing rules, and automation
• Identify trends in support issues and work with Tech Ops leadership on long-term solutions
• Collaborate with P&O on onboarding / offboarding processes
• Support endpoint management, asset lifecycle, and inventory accuracy

Qualifications

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Design Services

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