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Service Support Specialist
Kelly Generator & EquipmentOwings, MD, United States6 days ago
Job type
- Full-time
Job descriptionStrong verbal and written communication skills Strong organizational skills and attention to detail Ability to develop relationships with co-workers & vendors Experience in Microsoft Office (Excel, Word, Outlook) Excellent customer service skills Excellent time management skills High school diploma. 1 year experience in customer service, administrative or related field On-site position Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at a time.
The Service Support Specialist will assist the service department in dispatching, customer service, and completion of generator warranty & new unit start-ups.
Responsibilities :
- Schedule all national account start-ups assigned to KGE by Generac
- Provide support to our contractors, customers, and factory representatives
- Utilize in-house software to submit appropriate documentation for payment by Generac
- Utilize Generac website to pull credit memos and invoice jobs
- Assist with dispatching technicians to assigned projects
- Support the service team as needed
- Rotate in after hours on-call rotation
- Performs other related duties as assigned
Requirements :
Education / Experience :
Physical Requirements :
PM22
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Service Support Specialist • Owings, MD, United States
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