Desktop Support Technician

A company is looking for a Tier 1 Desktop Support Technician (3rd shift). Key Responsibilities Provide timely support services for basic technical problems involving desktops, laptops, and network services Create and track help desk tickets to ensure prompt resolution of issues Assist with system setups and escalate complex issues to higher-tier support teams Required Qualifications Degree level or equivalent qualification in an IT-related discipline Proficient in Microsoft Windows 10 / 11 and MacOS Experience with Microsoft Office 365 and Active Directory Knowledge of computer imaging tools and ticketing systems Experience with Dell and Apple laptops