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Collections Account Resolutions Specialist
Collections Account Resolutions SpecialistCouch Lambert LLC • Metairie, LA, US
Collections Account Resolutions Specialist

Collections Account Resolutions Specialist

Couch Lambert LLC • Metairie, LA, US
30+ days ago
Job type
  • Full-time
Job description

Account Resolution Specialist

We are a multi-state law firm seeking a full-time, highly motivated individual looking for a career in our Call Center as an Account Resolution Specialist. This individual will focus on delivering strong customer service during the legal collection process. A successful individual will be a self-starter, have strong verbal communications, and an outstanding attention to detail.

Responsibilities:

  • Ability to work in a fast-paced environment.
  • Provide superior customer service experiences to consumers contacting our office.
  • Make outbound calls to contact the consumer and assist them in resolving their account.
  • Answer inbound calls and assist consumers with their account throughout all areas of the legal process.
  • Identify accounts that need follow-up and manage them appropriately.
  • Negotiate and create payment arrangements to help the consumer resolve their account.
  • Maintain customer files accurately and update them in a timely manner.
  • Communicate with management and provide recommendations on account resolution.
  • Operate with a sense of urgency.
  • Abide by applicable federal and state laws and regulations.
  • Complete annual and ongoing compliance trainings in a timely fashion.
  • Other duties assigned by manager.

Requirements:

  • High School Diploma
  • Law firm experience preferred.
  • Excellent verbal and written communication
  • Organizational skills and the ability to prioritize work tasks.
  • Ability to communicate professionally and courteously with team and colleagues.
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Collections Account Resolutions Specialist • Metairie, LA, US

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