IT Support Analyst

Who We Are

About FGS Global (FGS)

FGS Global is the strategic advisor for the stakeholder economy. Headquartered in NY, the firm is a global strategic advisory and communications consultancy, with over 1200 multidisciplinary experts across the world's major financial, government, business and cultural centers. FGS Global is a leader in crisis, corporate reputation, public affairs and capital markets and M&A advisory, as well as an acknowledged leader in boardroom communication counsel. The firm supports its clients in addressing a myriad of stakeholder concerns leveraging its capabilities in research and insights, media placement as well as content, digital and data. The company was formed through the merger of leading strategic communications consultancies Finsbury Glover Hering and Sard Verbinnen in December 2021.

• FGS Global offers seamless and integrated support with offices in the following locations : Abu Dhabi, Beijing, Berlin, Boston, Brussels, Chicago, Dubai, Dublin, Düsseldorf, Frankfurt, Hong Kong, Houston, London, Los Angeles, Munich, Paris, Riyadh, San Francisco, Shanghai, Singapore, Tokyo, Washington, D.C., West Palm Beach and Zurich. For more information, please visit fgsglobal.com.

Position Summary

The IT Support Analyst will provide first and second line technical support to ~1300 staff and ~28 global offices. This role requires excellent customer service skills, with a focus on diagnosing and resolving support requests in a timely and professional manner.

Job Responsibilities

Technical Knowledge & Experience Required

What We Offer

FGS offers a competitive salary, bonuses, and comprehensive medical, dental, and vision benefits, as well as on going employee development and training program.

Benefits also include Short Term and Long-Term Disability Insurance, a 401(k) plan with a company match, and paid vacation time.

Candidates must be authorized to work in the US. Additional language skills are a plus.

FGS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability or genetics. In addition to United States federal law requirements, FGS Global complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

District of Columbia Salary Range

$70,000-$80,000 USD