Patient Advocate - Recipient Rights
Acadia HealthcareDetroit, MI, US20 days ago
Job type
- Full-time
Job descriptionPerform other functions and tasks as assigned. Bachelor's degree in Social Work, preferred Licensed as a LBSW or LLBSW 2 or more years of patient care. Must have above-average computer and writing skills Experience in customer service or risk management preferred. Experience with behavioral health patients preferred.
ESSENTIAL FUNCTIONS :
- Facilitate patient / family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
- Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
- Identify process deficiencies that result in possible threats to patient rights or patient safety.
- Maintain the complaint and grievance logs up to date.
- Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
- May participate in new hire orientation on educating staff on patient safety and advocacy
- Identify critical needs with regard to customer service and discuss with supervisor and medical staff.
OTHER FUNCTIONS :
EDUCATION / EXPERIENCE / SKILL REQUIREMENTS :
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
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Patient Advocate • Detroit, MI, US