Server & Endpoint Operations Manager (Hybrid Opportunity)

Job no : 528905

Work type : Staff Full Time

Location : UMass Amherst

Department : Enrollment Management Ops

Union : PSU

Categories : Admissions / Enrollment / Student Recruitment, PSU A

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued—and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

Job Summary

The Server and Endpoint Operations Manager ensures the streamlined daily operation of server infrastructure and staff in alignment with Enrollment Management’s application, information, and security objectives. This position plans, coordinates, directs, and designs server infrastructure related activities, as well as provides administrative direction and support for daily operational activities. The Server & Endpoint Operations Manager works closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions. The Server and Endpoint Operations Manager also acts as the lead Desktop Support Manager to provide systems and processes that support efficient provisioning, control and monitoring of hardware and software for approximately 250 users and devices.

Essential Functions Infrastructure Management

• Ensures the streamlined operation of server infrastructure and staff in alignment with Enrollment Management's application, information, and security objectives by monitoring systems and ensuring they remain current with upgrades and the latest technologies.
• Plans, coordinates, directs, and designs server infrastructure related activities, as well as provides administrative direction and support for daily operational activities.
• Manages and monitors server operating systems ensuring all servers are properly updated and patched with the latest security releases.
• Implements and maintains disaster recovery and business continuity plans, including regular testing and updates.
• Conducts capacity planning for server infrastructure to ensure optimal performance and resource utilization.
• Ensures appropriate system availability, manageability, scalability, and security through implementation of best practices and regular auditing.
• Manages printers, scanners, and fax machines, including procurement, configuration, maintenance, and disposal. Ensures all devices are operational and meet departmental needs.
• Manages and oversees the department's VOIP solution and call center software such as Microsoft Teams Phone and Landis Contact Center.

System Administration

Security and Compliance

Leadership and Management

Technical Development

Administrative

Other Functions

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Preferred Qualifications

Physical Demands / Working Conditions

Some evening and weekend work required for system maintenance and updates.

Work Schedule

Salary Information

Salary Level 29

PSU Hiring Ranges

Special Instructions to Applicants

Along with the application, please submit a resume, and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Advertised : Nov 6 2025 Eastern Standard Time

Applications close : Feb 6 2026 Eastern Standard Time

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