Customer Care Specialist

Be the Voice That Builds Trust—Join Bert Black Service Companies Today.

At Bert Black, you’re not just picking up the phone. You’re the first impression, the calming voice, and the solution provider. We’re a powerhouse in heating, cooling, plumbing, and electrical services, and we need a Customer Care Specialist who thrives on helping people and making a real impact. If you're looking to grow with a company that backs your ambition and values your voice, this is your moment.

What’s in It for You?

Pay Range : $32,000 - $42,000 per year, based on your experience and drive

Comprehensive Benefits : Health insurance, paid time off, and more

Training that Counts : Paid onboarding to equip you for long-term success

Work-Life Balance : Enjoy stability and structure in a supportive environment

Perks that Matter : Positive company culture that celebrates wins, big and small

Why You’ll Love It Here

You're Part of the Team : Tight-knit environment where your input is heard

Grow With Us : Career advancement and leadership opportunities are real

You Make a Difference : Your communication skills and empathy create better service and loyal customers

Your New Role

Located in Pine Bluff, Arkansas , this is an on-site position where your voice drives customer experience and satisfaction.

Here’s what your day-to-day will look like :

Create lasting impressions with exceptional phone and email interactions

Answer inbound calls and reach out for appointment reminders, promotions, and follow-ups

Communicate clearly with customers, technicians, and coworkers to keep everyone in sync

Keep our customer database up to date with accurate notes and info

Handle conflict with professionalism, speed, and empathy

Collaborate with the team to keep operations running smoothly

Support internal processes with various administrative tasks

Hit key performance benchmarks and maintain high service standards

Hiring Expectations : Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

High school diploma or GED required

Prior customer service experience is a plus, but not mandatory

Solid communication and active listening skills

Basic computer and typing proficiency

Detail-oriented and well-organized

Positive attitude and a natural team player

Strong problem-solving ability and a calm demeanor under pressure

Comfortable sitting for long periods and working in a call-heavy environment

Willingness to take initiative and support after-hours or weekend needs when required

Local area familiarity or map navigation skills are helpful

Bert Black Service Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red