Patient Access Specialist

Job Description

Job Description

Description :

The Patient Access Specialist plays a vital role in ensuring a positive experience for our patients and visitors by welcoming them with warmth, professionalism, and a smile. This position is responsible for providing seamless patient registration, managing incoming inquiries, handling payments, and supporting clinic operations through efficient administrative processes.

Our Patient Access team helps patients navigate the check-in and check-out process while coordinating important information across departments. As a key part of our collaborative front office team, the Patient Access Specialist is often the first and last impression of our practice, making strong communication and interpersonal skills a must.

Essential Duties and Responsibilities :

• Warmly greets patients and visitors in a prompt, friendly, and courteous manner to identify their needs and provide assistance.
• Updates patient demographic and insurance information with accuracy, ensuring all required forms are completed and documentation is current.
• Reviews patient accounts and works with team members to collect copayments, coinsurance, and outstanding balances in a respectful and professional way.
• Places patients with the most appropriate and suited provider based on appointment type, provider availability, and clinical need.
• Schedules appointments, tests, referrals, and coordinates follow-up care as needed while ensuring scheduling guidelines are followed.
• Acts as a liaison between patients and clinical staff, promoting clear communication and a positive experience.
• Answers phone calls, responds to inquiries, and directs callers to the appropriate departments or resources.
• Manages incoming documents and orders with attention to detail to ensure accuracy, proper documentation, and compliance with privacy standards.
• Utilizes computer tools, including the Epic EMR system, to access charts, verify information, and manage patient scheduling and communication tasks.
• Scans and sends medical records to appropriate physicians, departments, or staff as requested.
• Maintains compliance with HIPAA regulations and company standards at all times.
• Supports team flow by assisting with front desk coverage, schedule management, and task delegation through our Buddy System.

Schedule

Benefits

At Winchester Cardiology and Vascular Medicine, we value our employees and offer a comprehensive benefits package designed to support your well-being, work-life balance, and financial future. Our benefits include :

Qualifications

All employees of Winchester Cardiology and Vascular Medicine P.C. are required to comply with company protocols regarding COVID-19 and other infectious diseases. This includes adherence to vaccination policies, safety measures, and any additional health protocols established to protect the well-being of patients, staff, and the community.

At Winchester Cardiology, we are committed to maintaining a diverse and inclusive workplace where all employees are treated with respect. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. In line with this commitment, we provide reasonable accommodations for individuals with disabilities to ensure equal opportunity in the application and interview process. Please contact us at tchandle@valleyhealthlink.com to request an accommodation.

Requirements :