Network Operations Technician

A company is looking for a Network Operations Center Technician I.

Key Responsibilities

Utilize and monitor support tools to assist clients with outages and performance issues

Triage and remediate automated alerts, escalating issues to higher-tier support as needed

Install software, patches, and updates on servers and workstations while performing basic troubleshooting of WAN / edge technologies

Qualifications

1-3 years of experience in a NOC or IT support role

Hands-on experience with RMM platforms, Windows Server, Office 365, and ticketing systems

Strong troubleshooting experience with LAN / WAN networking technologies

1-3 years of experience with MS Windows workstations

Ability to multi-task and adapt to a dynamic, fast-paced environment